At a Glance
- Tasks: Support customers and manage vehicle setups in a dynamic team environment.
- Company: Ayvens, a leader in sustainable mobility with a focus on innovation.
- Benefits: Competitive salary, pension scheme, gym membership, and 25 days annual leave.
- Other info: Enjoy free breakfast, social events, and opportunities for personal development.
- Why this job: Join a mission-driven team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a proactive, collaborative mindset.
The predicted salary is between 27030 - 27030 £ per year.
At Ayvens, progress starts with you. Our ambition to shape the future of sustainable mobility is powered by our talent. The Customer Support function delivers exceptional onboarding and in‑life service to both internal colleagues and external customers. In this role you will support the In‑Life and End‑of‑Contract teams, ensuring a seamless and positive customer journey.
Key Responsibilities
- Administer setting up and termination of all vehicles in the Ayvens fleet.
- Support frontline teams with technical support related to processes and queries.
- Ensure tasks are completed in agreed SLA’s and to a high level of accuracy.
- Manage relationships regarding the different rental schemes offered.
- Process both in‑life and end‑of‑contract amendments and terminations.
- Record accurate termination quotes across multiple contract types.
- Reschedule and modify agreements in line with policy.
- Oversee vehicle disposals and handle associated queries.
- Process invoices and related queries.
- Complete ad‑hoc project work.
Skills & Experience
- Strong communication skills across all channels – face‑to‑face, telephone, and email.
- Excellent time‑management and organisational abilities.
- Self‑motivated, proactive, and committed to delivering high‑quality work.
- Collaborative mindset; supports colleagues by sharing knowledge and expertise.
Benefits
- Salary: £27,030
- Competitive pension scheme.
- Annual salary review and bonus scheme.
- Give As You Earn (GAYE) scheme.
- Employee referral scheme (£1,000).
- Retail discounts programme.
- GymFlex membership options.
- Cycle to Work scheme.
- Life Assurance, Health assessment, Travel insurance.
- Dental insurance, Critical illness cover, Personal accident insurance.
- 25 days’ annual leave + a Celebration Day.
- 37.5‑hour week, Monday to Friday, no weekends.
- Holiday buy & sell scheme.
- Volunteer days; time allocated for personal development.
- Study support (where applicable).
- Free parking, EV charging points, bike storage & shower facilities.
- Complimentary breakfast and staff/social events.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace; if you are excited by this role and your experience doesn’t exactly align, we encourage you to apply regardless.
In Life Customer Support Assistant in Bristol employer: LPUK LeasePlan UK Ltd
At Ayvens, we pride ourselves on fostering a dynamic and inclusive work environment in Lyde Green, Bristol, where your career can flourish. With a strong focus on employee development, competitive benefits, and a commitment to sustainability, we empower our team members to make a meaningful impact while enjoying a healthy work-life balance. Join us to be part of a forward-thinking company that values collaboration, innovation, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land In Life Customer Support Assistant in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LPUK LeasePlan UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LPUK LeasePlan UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace In Life Customer Support Assistant in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LPUK LeasePlan UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at LPUK LeasePlan UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LPUK LeasePlan UK Ltd!
How to prepare for a job interview at LPUK LeasePlan UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
