At a Glance
- Tasks: Lead customer insight strategy and enhance customer journeys across various channels.
- Company: Ayvens, a forward-thinking company focused on customer success.
- Benefits: Competitive salary, inclusive work culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on accessibility and inclusion.
- Why this job: Make a real difference in customer experiences and drive meaningful change.
- Qualifications: Experience in customer experience management and data analysis skills.
The predicted salary is between 50000 - 65000 £ per year.
Ayvens seeks a CX Manager to lead customer insight and experience strategy, reporting to the Head of Customer Success.
You will own Voice of Customer, analyze data, and drive journey improvements across channels, ensuring accessibility and inclusion.
You will collaborate with product, digital, compliance, and risk teams to embed customer-centric design.
The role focuses on consumer duty, governance, and data-driven decisions to enhance customer outcomes and loyalty within a regulated environment.
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CX Insight & Journey Leader in Bristol employer: LPUK LeasePlan UK Ltd
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