At a Glance
- Tasks: Provide top-notch customer service to drivers and fleet customers via calls and emails.
- Company: Join a dynamic corporate care team in Bristol with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, pension scheme, and health benefits, plus gym and retail discounts.
- Other info: Flexible work hours, personal development time, and a vibrant workplace culture await you.
- Why this job: Make a real difference by resolving customer queries and enhancing their experience.
- Qualifications: Strong communication skills and a knack for building rapport are essential.
The predicted salary is between 27030 - 27030 £ per year.
In this role you will provide a professional, responsive front‑line service to drivers, fleet customers and partner organisations. Acting as the first point of contact, you’ll handle calls and emails, resolving queries efficiently and effectively. You’ll take ownership of each query from start to finish, ensuring customers receive clear, accurate information and a positive experience at every interaction.
Responsibilities
- Handle incoming calls and e‑mails from drivers, fleet contacts and partners.
- Resolve customer queries quickly and accurately, taking full ownership of outcomes.
- Work with internal teams to ensure more complex issues are followed through to resolution.
- Provide clear and timely updates to customers to minimise repeat contact.
- Deliver tasks and processes in line with agreed service levels (SLAs).
- Use internal systems effectively to manage queries and track activity.
- Build strong relationships and trust with customers through professional, friendly service.
Qualifications & Experience
- Strong communication skills, both written and verbal.
- Excellent customer service and the ability to build rapport quickly.
- Calm and professional approach when handling customer queries.
- Strong organisational skills and attention to detail.
- Ability to manage workload and prioritise effectively.
- Comfortable using systems and learning new tools.
- Problem‑solving and ability to look for process improvements.
- Ability to influence others and manage difficult situations.
Benefits
- Salary: £27,030 per annum.
- Competitive pension scheme.
- Annual salary review and bonus scheme.
- Give As You Earn (GAYE) scheme.
- Employee referral scheme—£1,000.
- Retail discounts programme.
- GymFlex membership options.
- Cycle to Work scheme.
- Health & Wellbeing benefits: life assurance, health assessment options, travel insurance, dental insurance, critical illness cover, personal accident insurance.
- Annual leave: 25 days + an additional Celebration Day.
- 37.5 hour work week Monday to Friday, no weekends.
- Holiday buy & sell scheme.
- Volunteer days.
- Time allocated for personal development, study support (where applicable).
- Free parking, EV charging points, bike storage & shower facilities, complimentary breakfast, staff and social events.
We celebrate diversity and are committed to creating an inclusive workplace. If your experience does not exactly match our criteria but you are excited about this role, we encourage you to apply.
Customer Service Executive in Bristol employer: LPUK LeasePlan UK Ltd
As a Customer Service Executive in our Corporate Care Team based in Lyde Green, Bristol, you will thrive in a supportive and inclusive work environment that prioritises employee well-being and professional growth. With competitive benefits such as a generous pension scheme, annual salary reviews, and opportunities for personal development, we foster a culture of collaboration and respect, ensuring that every team member feels valued and empowered to make a difference. Join us to be part of a dynamic team where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Bristol
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your capability to handle queries effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your communication skills and any relevant experience that shows you can handle queries effectively. We want to see how you can bring your unique flair to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled customer issues in the past. We love candidates who can take ownership and resolve queries efficiently, so don’t hold back on sharing your success stories!
Be Professional Yet Friendly:Remember, we’re looking for someone who can build rapport with customers. Use a friendly tone in your written application while maintaining professionalism. This will give us a taste of how you’ll interact with our customers!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LPUK LeasePlan UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Executive. Familiarise yourself with handling calls and emails, resolving queries, and building relationships with customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples that highlight your verbal and written skills. Think of situations where you effectively resolved customer queries or built rapport quickly. Practising these scenarios can help you articulate your experiences confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled difficult situations in the past. Think of specific examples where you took ownership of a problem and worked towards a solution. This will show your potential employer that you can handle complex issues and improve processes effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
