At a Glance
- Tasks: Help customers with queries and ensure their satisfaction through effective communication.
- Company: Join Ayvens, a diverse and inclusive company in Bristol.
- Benefits: Enjoy a competitive salary, pension scheme, and health benefits.
- Other info: Flexible working hours, volunteer days, and opportunities for personal development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 27030 - 27030 £ per year.
At Ayvens, we are looking for Customer Service Advisors to join our Driver Care team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis.
Key Responsibilities
- Develop and maintain a comprehensive understanding of our multiple business channels and processes.
- Maintain detailed knowledge of each department’s key responsibilities and build effective working relationships to ensure positive customer outcomes.
- Provide first‑line response across multiple mediums to all incoming customer queries and requests, delivering immediate resolution where possible and managing expectations within agreed service levels.
- Triage all queries and complaints when immediate resolution is not possible, ensuring appropriate action is taken to resolve within agreed service levels.
- Use workflow processes to record queries and allocate tasks accurately, enabling completion by others when appropriate.
- Proactively follow up and manage to conclusion any issues arising from customer feedback mechanisms.
- Make proactive calls to customers as part of our Customer Excellence strategy.
- Identify opportunities to improve service delivery and customer satisfaction and make appropriate suggestions.
Skills and Experience Required
- Proven experience in managing customer expectations and service delivery.
- Excellent communication skills – written and verbal.
- Experience in working within legislative guidelines and finding solutions within the framework.
- Problem‑solving ability and a drive for process improvement.
- Capability to influence others and manage difficult situations.
- Commercial awareness and understanding of business processes.
- Telephone‑based role experience; able to handle high volume and remain calm with a can‑do attitude.
What We Offer
- Salary: £27,030 per annum
- Competitive pension scheme with annual reviews and a bonus scheme.
- Give As You Earn (GAYE) scheme.
- Employee referral bonus of £1,000.
- Retail discounts programme.
- GymFlex membership options and Cycle to Work scheme.
- Health & Wellbeing benefits: life assurance, health assessment, travel insurance, dental insurance, critical illness cover, personal accident insurance.
- 25 days’ annual leave plus an additional Celebration Day.
- 37.5‑hour week, Monday to Friday, no weekends.
- Holiday buy‑and‑sell scheme.
- Volunteer days and time allocated for personal development and study support.
- Free parking, EV charging points, bike storage and shower facilities, complimentary breakfast, staff and social events.
Equal Employment Opportunity
Ayvens is committed to building a diverse, inclusive, authentic workplace. We welcome applications from all backgrounds, even if your experience does not exactly match the criteria.
Customer Service Advisor (Driver Care) in Bristol employer: LPUK LeasePlan UK Ltd
At Ayvens, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in the heart of Lyde Green, Bristol. Our commitment to employee growth is evident through our comprehensive benefits package, which includes competitive salaries, generous annual leave, and opportunities for personal development. Join us to be part of a dynamic team that values your contributions and fosters a positive environment for both professional and personal success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Driver Care) in Bristol
✨Tip Number 1
Get to know the company inside out! Research Ayvens and their Driver Care team. Understanding their values and processes will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle queries and complaints in real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor (Driver Care) in Bristol
Some tips for your application 🫡
Know the Role:Before you start writing, take a good look at the job description. We want to see that you understand what being a Customer Service Advisor in our Driver Care team is all about. Highlight your relevant experience and skills that match the key responsibilities.
Be Clear and Concise:When you're putting together your application, keep it straightforward. We appreciate clarity! Use simple language and get straight to the point. Make sure your communication skills shine through, as they’re super important for this role.
Show Your Problem-Solving Skills:We love candidates who can think on their feet! In your application, share examples of how you've tackled customer issues in the past. This will show us that you have the problem-solving ability we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at LPUK LeasePlan UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Ayvens and their Driver Care team. Understand their business channels and processes, as well as their commitment to customer satisfaction. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples of how you've effectively managed customer queries in the past. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to demonstrate your ability to handle high volumes of calls with a calm, can-do attitude.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult situations or customer complaints. Think of specific instances where you've successfully resolved issues and be ready to discuss your thought process. Highlight your problem-solving skills and your ability to influence others positively.
✨Emphasise Your Drive for Improvement
Ayvens values individuals who can identify opportunities for service delivery improvement. Be prepared to share ideas on how you could enhance customer satisfaction based on your previous experiences. This shows that you're proactive and committed to continuous improvement, which is exactly what they’re looking for.
