At a Glance
- Tasks: Help customers manage overdue payments and provide excellent support.
- Company: Join a diverse and inclusive team at Ayvens in Bristol.
- Benefits: Competitive salary, pension scheme, gym membership, and 25 days annual leave.
- Other info: Enjoy free parking, social events, and opportunities for personal development.
- Why this job: Make a real difference by supporting customers in financial difficulty.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 27030 - 29000 £ per year.
We are looking for a Credit Controller for a 12‐month fixed term contract based at our Bristol head office. This role focuses on collecting overdue balances, minimizing potential credit losses, supporting vulnerable customers, and resolving payment queries.
Key Purpose
Work with customers in financial difficulty to address missed payments, aim to bring their payments up to date, identify accounts where payment is unlikely and take appropriate action to minimise potential losses, and deliver high collection rates through proactive customer contact.
Responsibilities
- Optimise customer‐facing time to chase and collect overdue or missed payments via telephone, letter and email.
- Deal with and solve queries on invoices with both internal departments and external customers.
- Support vulnerable customers and ensure that all customers requiring additional assistance are aware of available options.
- Deliver a high level of customer service.
- Comply with relevant policies and procedures that will stand up to scrutiny from internal and external audit.
- Build relationships at all levels, communicate effectively, build trust and influence stakeholders.
- Work alongside outsource and supplier partners to manage overdue or missed payments, debt and vehicle recovery (as required).
- Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change.
Qualifications & Experience
- Previous experience managing customers in financial difficulty, collections and/or credit control.
- Excellent communication skills: written, verbal, report writing and presenting.
- Excellent time‐management, planning and organisational skills.
- Self‐motivated, able to work under pressure within a process‐driven role focused on daily KPIs.
- Experience sharing expertise and evidence of sound judgement and commercial awareness.
- Strong background of delivering excellent customer service.
- Proficient user of Microsoft Office, especially Excel and Word.
Salary & Benefits
Salary range: £27,030 – £29,000, dependent on experience. Competitive pension scheme, annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, employee referral scheme (£1,000), retail discounts programme, GymFlex membership options, Cycle to Work scheme.
Health & Wellbeing
Life Assurance, health assessment options, travel insurance, critical illness cover, personal accident insurance.
Work–Life Balance
25 days' annual leave plus an additional celebration day, 37.5‐hour week, Monday to Friday, no weekends, holiday buy & sell scheme, volunteer days, time allocated for personal development, study support where applicable.
Workplace & On‐Site Facilities
Free parking, EV charging points, bike storage & shower facilities, complimentary breakfast, staff and social events.
Diversity & Inclusion
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace, so if you are excited by this or any role at Ayvens but your experience doesn't exactly align, we would encourage you to apply regardless.
Credit Controller in Bristol employer: LPUK LeasePlan UK Ltd
At Ayvens, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. Our Bristol head office provides a vibrant environment with competitive benefits, including a generous pension scheme, annual salary reviews, and opportunities for personal growth through study support and volunteer days. Join us to make a meaningful impact while enjoying a healthy work-life balance and engaging workplace facilities.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who have experience in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about scenarios where you've helped customers in financial difficulty and how you resolved payment queries. We want you to shine!
✨Tip Number 3
Show off your skills! If you’ve got experience with Excel or other relevant software, be ready to discuss how you’ve used them to manage collections effectively. We love seeing candidates who can demonstrate their expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in credit control.
We think you need these skills to ace Credit Controller in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Credit Controller role. Highlight your experience with managing customers in financial difficulty and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about credit control and how your background makes you the perfect fit for this role. Don’t forget to mention your excellent communication skills and customer service experience.
Showcase Your Achievements:When detailing your previous roles, focus on specific achievements. Did you improve collection rates or resolve a tricky payment query? We love numbers, so if you can quantify your success, even better!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at LPUK LeasePlan UK Ltd
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial figures all day. Brush up on your knowledge of credit control metrics and KPIs. Be ready to discuss how you've managed overdue payments in the past and what strategies you used to improve collection rates.
✨Show Empathy and Understanding
This role involves supporting vulnerable customers, so it's crucial to demonstrate your ability to empathise. Prepare examples of how you've handled sensitive situations before, showing that you can balance assertiveness with compassion when dealing with customers in financial difficulty.
✨Master Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, especially when discussing payment queries or resolving issues with customers and internal departments.
✨Be Proactive and Organised
Time management is essential for chasing overdue payments effectively. Come prepared with examples of how you've optimised your time in previous roles. Discuss any tools or methods you use to stay organised and ensure you meet your daily targets without compromising on customer service.
