At a Glance
- Tasks: Create engaging content to simplify pension information for members across various platforms.
- Company: Join a multi-award-winning organisation leading in pension administration.
- Benefits: Competitive salary, generous holiday, health plans, and free snacks.
- Other info: Enjoy a hybrid work model and opportunities for professional growth.
- Why this job: Make a real difference in members' lives by guiding them through their pension journey.
- Qualifications: Strong writing skills and experience in communications, ideally with B2C focus.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a creative, member-focused Communications Specialist to join our Marketing & Communications team. In this role, you’ll turn complex pension information into clear, engaging, easy to understand content by delivering high-impact, engaging communications across 19 police, firefighter and local government pension schemes. You’ll guide members through every stage of their pension journey – from joining the scheme and understanding their options to preparing them for retirement and taking their pension.
Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- Competitive salary DOE.
- 25 days’ holiday, plus bank holidays, 2 additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to a Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’.
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston City Centre.
What you’ll be doing:
- Deliver multi-channel communications (online and offline) that improve member understanding and experience.
- Lead annual regulatory communications and seasonal campaigns.
- Create newsletters, blogs, news stories and member letters.
- Produce storyboards and scripts for member video content.
- Support onboarding communications for new clients.
- Improve website and portal content using WordPress and PensionPoint.
- Use insights, surveys and feedback to improve the member experience.
- Produce reports and recommendations for internal stakeholders.
- Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams.
About You:
- Experienced communications professional, ideally with B2C experience.
- Excellent writing, editing and proofreading skills.
- Strong attention to detail and confident creating content across different media.
- Able to manage priorities, deadlines and multiple projects.
- Creative thinker, open to new ideas and emerging technologies.
- Comfortable analysing survey data and presenting insights.
- Strong relationship-building and stakeholder skills.
- Proficient with MS Office and working within brand guidelines.
- Experience in pensions or financial services is desirable but not essential.
Member Communications Specialist in Preston employer: LPPA Pensions
Local Pensions Partnership Administration (LPPA) is an exceptional employer that prioritises member engagement and communication, offering a supportive and dynamic work environment in Preston. With a strong focus on employee wellbeing, LPPA provides generous benefits including a competitive salary, extensive holiday allowance, and access to health plans, alongside opportunities for professional growth and development. The hybrid working model and vibrant office culture, complete with daily snacks and social events, make LPPA a rewarding place to build a meaningful career in pension administration.
StudySmarter Expert Advice🤫
We think this is how you could land Member Communications Specialist in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they communicate with members. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your communication skills and how you can make complex information easy to understand for members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at LPPA.
We think you need these skills to ace Member Communications Specialist in Preston
Some tips for your application 🫡
Show Your Creative Side:As a Member Communications Specialist, creativity is key! Make sure your application reflects your ability to turn complex information into engaging content. Use examples from your past work that showcase your writing and editing skills.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to highlight your experience in B2C communications and how it relates to the pension sector. We want to see how you can improve member understanding and experience!
Highlight Your Attention to Detail:In this role, attention to detail is crucial. Make sure your application is free from typos and errors. Show us that you can manage multiple projects while keeping everything organised and polished.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at LPPA Pensions
✨Know Your Audience
Before the interview, take some time to research the organisation and its members. Understand the different pension schemes they manage and think about how you can tailor your communication style to resonate with their diverse audience.
✨Showcase Your Writing Skills
Prepare samples of your writing that demonstrate your ability to simplify complex information. Bring along examples of newsletters, blogs, or any content you've created that showcases your editing and proofreading skills.
✨Be Ready to Discuss Insights
Since the role involves using insights and feedback to improve member experience, be prepared to discuss any relevant data analysis you've done in the past. Think of specific examples where your insights led to tangible improvements.
✨Demonstrate Your Creativity
Think of innovative ideas for engaging communications that could benefit the organisation. Whether it’s a new campaign concept or a fresh approach to member onboarding, showing your creative thinking will set you apart from other candidates.
