LGPS Experienced Pensions Administrator – Transfers & Aggregations Team in Preston

A glance at the role: We have the opportunity for an Experienced LGPS Pensions Administrator to join us on a full-time, permanent basis. You will have a strong background in LGPS – ideally in Transfers. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential. So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!

A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

• 25 days’ holiday, plus bank holidays and two additional concessionary days and a half day for your Birthday, with the ability to ‘buy and sell’ leave
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions
• Access to Health or Dental Plan
• Access to our Enhanced Employee Assistance Programme for when you might need some support
• The opportunity to earn through our Employee Referral Scheme
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’
• Opportunities to attend Wellbeing webinars and social events
• Daily free fruit and snacks available to you in our office
• Free Car Parking in Preston City Centre

What you’ll be doing:

• Casework Delivery & Ownership: Process a range of LGPS pensions casework, including retirements, benefit estimates, transfers, commutations and benefit combinations, accurately and within agreed service standards. Take end-to-end ownership of allocated cases, proactively managing workloads, dependencies and deadlines. Ensure all calculations, decisions and communications meet LPPA quality and assurance expectations.
• Member & Employer Experience: Provide clear, accurate and empathetic responses to member and employer enquiries, tailoring communication to individual needs and complexity. Proactively manage member and employer expectations, identifying potential delays or risks early and communicating clearly. Deliver a consistently positive, professional and member-centric service experience.
• Quality, Assurance & Compliance: Apply up-to-date knowledge of LGPS regulations, legislation and LPPA guidance to all work activities. Ensure compliance with LPPA Data Protection, Information Security and GDPR requirements, recognising personal accountability for member data. Support quality assurance processes, including peer review, feedback activity and corrective action where required.
• Operational Effectiveness: Work independently with minimal supervision, prioritising workloads effectively in a high-volume, SLA driven environment. Use LPPA administration systems and Microsoft Office tools efficiently to support productivity, insight and service delivery. Maintain accurate records and system data to support audit, reporting and service oversight. Work collaboratively with colleagues and wider stakeholders to resolve queries and share technical knowledge. Contribute to service improvement activity by identifying theme trends, risks or process improvements. Actively engage in learning and development to maintain and enhance technical and service capability.

What we need from you:

• Proven experience in LGPS pensions administration, with the ability to manage complex casework independently
• Strong numerical and analytical skills with close attention to detail and accuracy
• Ability to work to deadlines while maintaining service quality and compliance
• Excellent written and verbal communication skills, with a strong customer service focus
• Ability to take ownership, problem solve effectively and escalate appropriately
• Competent IT skills, including pensions administration systems and Microsoft Office (particularly Excel)

Nice to have: Experience working in a high-volume, SLA driven Member Services environment. Working towards or holding a recognised pensions qualification.

Qualifications: 5 GCSEs or equivalent, including Maths and English at Grade C or above.