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For Companies At a Glance
- Tasks: Lead the IT service desk and enhance service delivery through automation.
- Company: A leading pension administration company based in Preston.
- Benefits: Competitive salary, robust benefits, and access to an excellent pension scheme.
- Why this job: Join a dynamic team and make a real impact in IT service management.
- Qualifications: Proven leadership in service desk environments and strong ITIL 4 knowledge.
- Other info: Opportunity for career growth in a modern digital workplace.
The predicted salary is between 36000 - 60000 £ per year.
A leading pension administration company based in Preston is looking for an experienced IT Service Support Manager to lead their service desk and digital workplace efforts. The role requires proven leadership in a modern service desk environment and a strong understanding of ITIL 4 practices. You will enhance service delivery through automation, establish major incident management, and communicate effectively with stakeholders. This position offers a competitive salary and robust benefits, including access to an excellent pension scheme.
IT Service Desk Lead: AI-Driven, Secure & Efficient in Preston employer: LPPA Pensions
Contact Detail:
LPPA Pensions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Lead: AI-Driven, Secure & Efficient in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ITIL 4 and service desk management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams or improved service delivery in previous roles. This will help you stand out as a strong candidate for the IT Service Desk Lead position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Lead: AI-Driven, Secure & Efficient in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading service desks and your understanding of ITIL 4 practices. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Lead position. Share specific examples of how you've enhanced service delivery or managed major incidents in the past.
Showcase Your Leadership Skills: Since this role requires proven leadership, make sure to highlight any relevant experiences where you’ve led teams or projects. We love seeing how you’ve motivated others and driven success in a modern service desk environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at LPPA Pensions
✨Know Your ITIL 4 Inside Out
Make sure you brush up on your ITIL 4 knowledge before the interview. Be ready to discuss how you've applied these practices in previous roles, especially in enhancing service delivery and managing incidents.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in a service desk environment. Think about times when you successfully led a team through challenges or implemented new processes that improved efficiency.
✨Understand Automation's Role
Since the role focuses on AI-driven solutions, be prepared to talk about how you've used automation in past positions. Share specific instances where automation improved service delivery or reduced response times.
✨Communicate Like a Pro
Effective communication with stakeholders is key. Practice articulating your thoughts clearly and concisely. Consider how you would explain complex IT concepts to non-technical stakeholders during the interview.
