Overnight Front Office Leader - Guest Experience & Audit
Overnight Front Office Leader - Guest Experience & Audit

Overnight Front Office Leader - Guest Experience & Audit

Full-Time 30000 - 40000 £ / year (est.) No home office possible
L

At a Glance

  • Tasks: Lead the night team, manage check-ins, and ensure guest satisfaction.
  • Company: Lincoln Plaza London, part of the Curio Collection by Hilton.
  • Benefits: Cycle to work scheme, meals on duty, and up to 33 days holiday.
  • Other info: Opportunity to grow in a prestigious hospitality brand.
  • Why this job: Join a dynamic team and enhance guest experiences in a vibrant hotel environment.
  • Qualifications: Previous hotel front office and management experience required.

The predicted salary is between 30000 - 40000 £ per year.

Lincoln Plaza London, part of the Curio Collection by Hilton, is seeking a Night Manager to oversee overnight operations and guest service excellence. You will lead the night team, manage check-ins and guest inquiries, and ensure safety and compliance with brand standards.

Candidates should have previous hotel front office and management experience.

Benefits include:

  • a cycle to work scheme
  • meals while on duty
  • up to 33 days holiday

Apply now to join our exceptional team!

Overnight Front Office Leader - Guest Experience & Audit employer: LP - Front Office

Lincoln Plaza London, part of the Curio Collection by Hilton, is an exceptional employer that prioritises guest experience and employee satisfaction. With a supportive work culture, opportunities for professional growth, and attractive benefits such as a cycle to work scheme and generous holiday allowance, we foster an environment where our team can thrive and make a meaningful impact in the hospitality industry.
L

Contact Detail:

LP - Front Office Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Overnight Front Office Leader - Guest Experience & Audit

✨Tip Number 1

Network like a pro! Reach out to people in the hospitality industry, especially those who work at Lincoln Plaza London or similar hotels. A friendly chat can open doors and give you insider info on job openings.

✨Tip Number 2

Prepare for the interview by knowing your stuff! Research Lincoln Plaza London and the Curio Collection by Hilton. Understand their values and what makes them tick, so you can show how you fit right in.

✨Tip Number 3

Show off your leadership skills! As a Night Manager, you'll be leading a team, so think of examples from your past experiences where you've successfully managed a team or handled guest inquiries. We want to see that you can shine under pressure!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our exceptional team at Lincoln Plaza London.

We think you need these skills to ace Overnight Front Office Leader - Guest Experience & Audit

Leadership Skills
Guest Service Excellence
Front Office Management
Check-in Management
Safety Compliance
Brand Standards Knowledge
Team Management
Problem-Solving Skills
Communication Skills
Time Management
Conflict Resolution
Attention to Detail

Some tips for your application 🫡

Show Your Experience: Make sure to highlight your previous hotel front office and management experience in your application. We want to see how your background aligns with the role of Night Manager and how you can lead our night team effectively.

Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. This shows us that you’re genuinely interested in the position.

Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the role of overseeing guest service excellence.

Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Lincoln Plaza London!

How to prepare for a job interview at LP - Front Office

✨Know Your Stuff

Make sure you’re familiar with the hotel’s operations, especially overnight procedures. Brush up on guest service excellence and compliance standards, as these will likely be key topics during your interview.

✨Show Leadership Skills

As a Night Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your ability to motivate and support your colleagues.

✨Prepare for Scenario Questions

Expect questions that put you in real-life situations, like handling a difficult guest or managing an emergency. Think through your responses ahead of time, focusing on your problem-solving skills and how you ensure guest satisfaction.

✨Ask Insightful Questions

At the end of the interview, have a few thoughtful questions ready about the hotel's culture, team dynamics, or future goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.

Overnight Front Office Leader - Guest Experience & Audit
LP - Front Office

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

>