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- Tasks: Lead the night team to ensure exceptional guest service and smooth operations.
- Company: Join Lincoln Plaza London, part of the Curio Collection by Hilton.
- Benefits: Enjoy 28 days holiday, discounted stays, and financial wellbeing support.
- Other info: Great career growth opportunities in a dynamic hospitality environment.
- Why this job: Be a key player in creating memorable experiences for guests overnight.
- Qualifications: Experience in hotel front office and management is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a Night Manager to join the Front Office Team at Lincoln Plaza London, part of the Curio Collection by Hilton. As a key member of the leadership team, you will be responsible for overseeing the hotel’s overnight operations, ensuring exceptional guest service, safety, security, and a smooth handover to the day team.
Responsibilities:
- Leading and supporting the night team to deliver outstanding service.
- Overseeing guest check-ins, check-outs, and overnight guest requests to ensure a seamless experience.
- Managing any guest queries, complaints, or incidents during the night shift in a professional and timely manner.
- Completing night audit procedures and ensuring accurate reporting.
- Ensuring the safety and security of guests, team members, and the hotel throughout the night.
- Conducting regular hotel walks and checks in line with hotel procedures.
- Preparing clear handovers for the morning team and communicating key operational updates.
- Collaborating with other departments to support the overall guest journey.
- Ensuring compliance with Hilton brand standards, health and safety procedures, and hotel policies.
Qualifications:
- Hotel Front Office experience required.
- Management experience required.
- Night audit experience preferred.
- Strong problem-solving skills and the ability to work confidently during overnight operations.
- Excellent communication and guest service skills.
Benefits:
- Cycle to work scheme.
- Dedicated employee assistance programme through Health Assured.
- Wagestream financial wellbeing support.
- Complimentary overnight stay to celebrate your work anniversary.
- An extra day’s holiday on your birthday.
- Recommend a Friend: up to £750 when you refer a successful candidate.
- Team Member Travel Programme: discounted hotel nights plus 50% off Food and Beverages.
- Meals provided while on duty.
- Free car park.
- 28 days holiday including bank holidays, increasing yearly to up to 33 days.
If you have previous experience as a Night Manager, Night Supervisor, or in a similar Front Office leadership role within hospitality, apply now and become part of our exceptional team!
Night Manager employer: LP - Front Office
Contact Detail:
LP - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Lincoln Plaza London or similar hotels. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your night audit procedures and guest service scenarios. We recommend practising common interview questions with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during the interview! Share specific examples of how you've led a team through challenges or improved guest experiences. This will help you stand out as a strong candidate for the Night Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel front office roles. We want to see how your skills match the Night Manager position, so don’t be shy about showcasing your management and night audit experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Lincoln Plaza London. Share specific examples of how you've handled guest queries or complaints during night shifts.
Show Off Your Problem-Solving Skills: In your application, give us a glimpse of your strong problem-solving abilities. We love candidates who can think on their feet, especially during those busy overnight hours. Share a story that demonstrates this skill!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Manager role. Plus, it’s super easy!
How to prepare for a job interview at LP - Front Office
✨Know Your Night Operations
Make sure you brush up on your knowledge of night operations in a hotel setting. Understand the key responsibilities of a Night Manager, like overseeing guest check-ins and managing overnight queries. This will show that you're not just familiar with the role but also ready to take charge.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples where you've successfully handled guest complaints or incidents. Highlight your ability to think on your feet and resolve issues quickly, as this is crucial for a Night Manager.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask about the team dynamics and how they handle handovers to the day team.
✨Familiarise Yourself with Hilton Standards
Since this position is with the Curio Collection by Hilton, it’s important to understand their brand standards and health and safety procedures. Researching these will not only help you answer questions but also demonstrate your commitment to maintaining high standards.