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- Tasks: Lead the night team, manage check-ins, and ensure guest satisfaction.
- Company: Lincoln Plaza London, part of the Curio Collection by Hilton.
- Benefits: Cycle to work scheme, meals on duty, and up to 33 days holiday.
- Other info: Opportunity to grow in a prestigious hospitality brand.
- Why this job: Join a dynamic team and enhance guest experiences in a vibrant hotel environment.
- Qualifications: Previous hotel front office and management experience required.
The predicted salary is between 30000 - 40000 £ per year.
Lincoln Plaza London, part of the Curio Collection by Hilton, is seeking a Night Manager to oversee overnight operations and guest service excellence. You will lead the night team, manage check-ins and guest inquiries, and ensure safety and compliance with brand standards.
Candidates should have previous hotel front office and management experience.
Benefits include:
- a cycle to work scheme
- meals while on duty
- up to 33 days holiday
Apply now to join our exceptional team!
Overnight Front Office Leader - Guest Experience & Audit in London employer: LP - Front Office
Contact Detail:
LP - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Front Office Leader - Guest Experience & Audit in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Lincoln Plaza London or similar hotels. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories from your previous roles that highlight your leadership skills and how you’ve handled guest inquiries.
✨Tip Number 3
Research is key! Familiarise yourself with Lincoln Plaza London and the Curio Collection by Hilton. Knowing their brand standards and values will help you tailor your responses and show you’re a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our exceptional team.
We think you need these skills to ace Overnight Front Office Leader - Guest Experience & Audit in London
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous hotel front office and management experience in your application. We want to see how your background aligns with the role of Night Manager and how you can lead our night team effectively.
Be Personable: Since this role is all about guest service excellence, let your personality shine through in your written application. We’re looking for someone who can connect with guests and create a welcoming atmosphere, so don’t be shy about showcasing your people skills!
Tailor Your Application: Take a moment to tailor your application specifically for us at Lincoln Plaza London. Mention why you’re excited about joining our exceptional team and how you can contribute to maintaining our brand standards during the night shift.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at LP - Front Office
✨Know Your Hotel Operations
Familiarise yourself with the specific operations of Lincoln Plaza London and the Curio Collection by Hilton. Understand their brand standards and how they prioritise guest experience, as this will help you demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
As a Night Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your ability to motivate staff and ensure excellent service.
✨Prepare for Scenario Questions
Expect questions about handling guest inquiries and complaints. Think of specific scenarios where you resolved issues effectively. This will show your problem-solving skills and commitment to guest satisfaction.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about the night team's dynamics or how success is measured in guest experience. This shows you're genuinely interested in contributing to their exceptional team.