At a Glance
- Tasks: Supervise the Front Office Team and ensure top-notch guest service.
- Company: Join Lincoln Plaza London, part of the Curio Collection by Hilton.
- Benefits: Enjoy discounts, extra holiday on your birthday, and a cycle to work scheme.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Experience in hospitality and strong leadership skills.
The predicted salary is between 24000 - 30000 € per year.
We are currently seeking a Reception Supervisor to join the Front Office Team at Lincoln Plaza London, part of the Curio Collection by Hilton. As a key member of the Front Office Team, you will support the Reception Manager in supervising the daily operations and ensuring the highest standards of guest service and satisfaction.
Responsibilities:
- Supervising the Front Office Team in welcoming guests and ensuring a smooth check‑in and check‑out process.
- Handling guest enquiries and providing information about the hotel’s services and facilities.
- Maintaining the cleanliness and presentation of the reception area.
- Collaborating with other departments to ensure guest requests are fulfilled promptly.
- Duty management shifts are an integral part of this role.
Benefits:
- Cycle to work scheme.
- Dedicated employee assistance programme through Health Assured.
- Wagestream financial wellbeing.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day's holiday on your birthday.
- Recommend a Friend: up to £750 when you recommend a friend.
- Discounted hotel rooms through Hilton Hotels.
- 28 days holiday per year, including public holidays.
Guest Experience Supervisor in London employer: LP - Front Office
At Lincoln Plaza London, part of the Curio Collection by Hilton, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As a Guest Experience Supervisor, you will benefit from a range of perks including a cycle to work scheme, financial wellness support, and generous holiday allowances, all while working in a dynamic environment that values collaboration and excellence in guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lincoln Plaza London on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Guest Experience Supervisor. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Let’s make sure we look sharp and professional when we walk through those doors.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows we’re genuinely interested in the position. Don’t forget to apply through our website for the best chance!
We think you need these skills to ace Guest Experience Supervisor in London
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let us see your enthusiasm for providing top-notch guest service. Share any relevant experiences where you’ve gone above and beyond to ensure guests have a fantastic time.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Reception Supervisor role. We want to see how your background fits with our Front Office Team's needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LP - Front Office
✨Know the Company Inside Out
Before your interview, take some time to research Lincoln Plaza London and the Curio Collection by Hilton. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Guest Service Skills
As a Guest Experience Supervisor, your ability to handle guest enquiries and ensure satisfaction is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting these moments will demonstrate your commitment to exceptional service.
✨Prepare for Duty Management Scenarios
Since duty management shifts are part of the role, think about how you would handle various situations that may arise during these shifts. Be ready to discuss your approach to problem-solving and decision-making under pressure, as this will showcase your leadership skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your expectations.
