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- Tasks: Supervise the Front Office Team and ensure top-notch guest service.
- Company: Join Lincoln Plaza London, part of the Curio Collection by Hilton.
- Benefits: Enjoy 28 days holiday, discounted hotel stays, and a cycle to work scheme.
- Other info: Great career growth opportunities and a supportive team environment.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Previous experience as a Reception Supervisor or similar role required.
The predicted salary is between 25000 - 30000 £ per year.
We are currently seeking a Reception Supervisor to join the Front Office Team at Lincoln Plaza London, part of the Curio Collection by Hilton. As a key member of the Front Office Team, you will support the Reception Manager in supervising the daily operations and ensuring the highest standards of guest service and satisfaction.
Responsibilities:
- Supervising the Front Office Team in welcoming guests and ensuring a smooth check‑in and check‑out process.
- Handling guest enquiries and providing information about the hotel’s services and facilities.
- Maintaining the cleanliness and presentation of the reception area.
- Collaborating with other departments to ensure guest requests are fulfilled promptly.
- Duty management shifts are an integral part of this role.
Benefits:
- Cycle to work scheme.
- Dedicated employee assistance programme through Health Assured.
- Wagestream financial wellbeing.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day's holiday on your birthday.
- Recommend a Friend: up to £750 when you recommend a friend.
- Discounted hotel rooms through Hilton Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals while on duty.
If you have previous experience as a Reception Supervisor or in a similar role, apply now!
Guest Experience Supervisor employer: LP - Front Office
Contact Detail:
LP - Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Lincoln Plaza London. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the hotel and its services. Knowing the ins and outs of Lincoln Plaza London will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your guest service scenarios! Think about how you would handle tricky situations or guest complaints. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces who are eager to join our team!
We think you need these skills to ace Guest Experience Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Guest Experience Supervisor role. Highlight your relevant experience and skills that align with the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when you get straight to the heart of what makes you a great candidate!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LP - Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you research Lincoln Plaza London and the Curio Collection by Hilton. Familiarise yourself with their services, facilities, and any recent news or events. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Guest Service Skills
As a Guest Experience Supervisor, your ability to handle guest enquiries and ensure satisfaction is crucial. Prepare examples from your past experiences where you successfully resolved guest issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Leadership
Since you'll be supervising the Front Office Team, be ready to discuss your leadership style. Think of specific instances where you motivated your team or handled conflicts. Highlight your ability to collaborate with other departments to fulfil guest requests promptly.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the standards expected at Lincoln Plaza London.