At a Glance
- Tasks: Manage daily orders, resolve logistics challenges, and enhance service efficiency.
- Company: Join Kellanova, a leading snacks powerhouse with a vibrant culture.
- Benefits: Enjoy competitive pay, comprehensive benefits, and support for your life events.
- Other info: Hybrid work model with opportunities for growth and development.
- Why this job: Make a real impact in customer service while working with iconic brands.
- Qualifications: Strong communication skills and a proactive problem-solving mindset required.
The predicted salary is between 28800 - 43200 £ per year.
Title: Customer Service Associate
Are you passionate about delivering exceptional customer service and looking for a dynamic role in a vibrant team? Kellanova is seeking a Customer Service Associate on a 12-month fixed term contract to join our team in Media City, Manchester. Reporting to the Senior Customer Service Associate, you will be part of a team of ten, responsible for providing consistent and proactive order management and exceptional customer service support to both external customers and internal sales account teams. Your role will involve managing day‑to‑day order processes, identifying and resolving logistics issues, and driving continuous improvement initiatives to enhance service efficiency and reduce costs.
This hybrid role, which includes working one weekend in every six and occasional bank holidays, is perfect for someone who thrives in a fast‑paced environment.
A Taste of What You’ll Be Doing
- Order Management & Customer Service : Provide proactive, timely, and professional day‑to‑day order management while partnering with internal and external customers to deliver exceptional service.
- Issue Resolution : Identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfilment, and transportation issues.
- Continuous Improvement : Identify and drive continuous improvement opportunities to enhance service, drive efficiencies, and decrease costs.
- Proactive Checks : Execute proactive checks to ensure accurate and timely ordering of de‑lists, NPD, special packs, and new listings.
- Communication : Deliver timely communication to customers regarding projected service levels, delivery delays, product shortages, and alternative delivery slots or product substitutions.
- Coordination : Work effectively with upstream and downstream functions and third‑party service providers to ensure accuracy and timeliness of order processing.
We’re Looking for Someone With
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to analyse data, identify trends, and perform root cause analyses.
- Proactive problem‑solving skills and a continuous improvement mindset.
- Ability to work collaboratively with cross‑functional teams and external partners.
- Basic computer skills including MS Office 365.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment and embraces the diverse talents of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance equity, diversity & inclusion, please visit our website.
#J-18808-LjbffrCustomer Service Associate in Salford employer: Loyalty Rules
Loyalty Rules is an excellent employer, offering a supportive work culture that values diversity and teamwork at our Blue Anchor, NJ facility. With competitive pay and comprehensive benefits, including medical and dental insurance and 401(k) plans, we prioritise employee well-being and growth opportunities, making it a rewarding place to advance your career in industrial maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Salford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kellanova and its brands. Understanding their culture and values will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle specific situations that might come up in the role. This will show your proactive problem-solving skills and readiness to tackle challenges.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in the past. Highlighting your ability to work with cross-functional teams will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you top of mind for the recruiters.
We think you need these skills to ace Customer Service Associate in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and experience. We want to see how you can bring your unique flair to our Supply Chain team!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in the past. We love a proactive mindset, so let us know how you've identified issues and driven improvements!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills shine through without any fluff.
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Loyalty Rules
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you would handle various scenarios, like resolving logistics challenges or managing order processes. Show that you understand the importance of proactive communication and maintaining a professional experience for customers.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've identified trends or performed root-cause analyses in past roles. Think about specific situations where you’ve successfully resolved issues or improved processes. This will highlight your proactive problem-solving mindset, which is key for this role.
✨Familiarise Yourself with Tools
Since proficiency in MS Office 365 is essential, make sure you're comfortable with Excel and any other analytics tools mentioned. If you have experience with Power BI or similar platforms, be ready to discuss how you've used them to enhance service efficiency or reduce costs.
✨Show Your Team Spirit
This role involves working collaboratively with cross-functional teams. Prepare to talk about your experiences in team settings, how you’ve contributed to group success, and how you handle working with external partners. Emphasising your collaborative nature will resonate well with the interviewers.
