At a Glance
- Tasks: Manage orders and provide top-notch customer service in a vibrant team.
- Company: Join Kellanova, a leading snacks powerhouse with iconic brands like Pringles and Cheez-It.
- Benefits: Enjoy hybrid work, comprehensive benefits, and a supportive culture.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
- Why this job: Be part of a dynamic team that values boldness and continuous improvement.
- Qualifications: Strong communication skills and basic computer knowledge are essential.
The predicted salary is between 28800 - 43200 £ per year.
Title: Customer Service Associate
Are you passionate about delivering exceptional customer service and looking for a dynamic role in a vibrant team? Kellanova is seeking a Customer Service Associate on a 12-month fixed term contract to join our team in Media City, Manchester. Reporting to the Senior Customer Service Associate, you will be part of a team of ten, responsible for providing consistent and proactive order management and exceptional customer service support to both external customers and internal sales account teams. Your role will involve managing day‑to‑day order processes, identifying and resolving logistics issues, and driving continuous improvement initiatives to enhance service efficiency and reduce costs.
This hybrid role, which includes working one weekend in every six and occasional bank holidays, is perfect for someone who thrives in a fast‑paced environment.
A Taste of What You’ll Be Doing
- Order Management & Customer Service : Provide proactive, timely, and professional day‑to‑day order management while partnering with internal and external customers to deliver exceptional service.
- Issue Resolution : Identify trends, perform root cause analyses, and provide solutions to resolve customer logistics, order fulfilment, and transportation issues.
- Continuous Improvement : Identify and drive continuous improvement opportunities to enhance service, drive efficiencies, and decrease costs.
- Proactive Checks : Execute proactive checks to ensure accurate and timely ordering of de‑lists, NPD, special packs, and new listings.
- Communication : Deliver timely communication to customers regarding projected service levels, delivery delays, product shortages, and alternative delivery slots or product substitutions.
- Coordination : Work effectively with upstream and downstream functions and third‑party service providers to ensure accuracy and timeliness of order processing.
We’re Looking for Someone With
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to analyse data, identify trends, and perform root cause analyses.
- Proactive problem‑solving skills and a continuous improvement mindset.
- Ability to work collaboratively with cross‑functional teams and external partners.
- Basic computer skills including MS Office 365.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment and embraces the diverse talents of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance equity, diversity & inclusion, please visit our website.
#J-18808-LjbffrCustomer Service Associate in Manchester employer: Loyalty Rules
Loyalty Rules is an excellent employer, offering a supportive work culture that values diversity and teamwork at our Blue Anchor, NJ facility. With competitive pay and comprehensive benefits, including medical and dental insurance and 401(k) plans, we prioritise employee well-being and growth opportunities, making it a rewarding place to advance your career in industrial maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Manchester
✨Tip Number 1
Familiarise yourself with Kellanova's brands and products. Understanding their portfolio, like Pringles and Cheez-It, will help you connect better with the team and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves identifying trends and resolving logistics issues, think of examples from your past experiences where you've successfully tackled similar challenges.
✨Tip Number 3
Prepare to showcase your communication skills. As you'll be liaising with both internal teams and external customers, practice articulating your thoughts clearly and concisely, especially in scenarios involving order management and customer service.
✨Tip Number 4
Demonstrate your ability to work collaboratively. Think of instances where you've worked effectively within a team or with external partners, as this will highlight your fit for the collaborative nature of the role.
We think you need these skills to ace Customer Service Associate in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and order management. Use keywords from the job description, such as 'proactive problem-solving' and 'communication skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've resolved issues or improved processes in previous roles.
Highlight Relevant Skills:In your application, emphasise your analytical skills and experience with data analysis. Discuss any tools or software you are familiar with, especially MS Office 365, as this is mentioned in the job description.
Show Enthusiasm for Continuous Improvement:Express your commitment to continuous improvement in your application. Provide examples of how you've identified opportunities for efficiency in past roles, aligning with Kellanova's focus on enhancing service and reducing costs.
How to prepare for a job interview at Loyalty Rules
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've identified and resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on logistics or order fulfilment challenges you've faced.
✨Highlight Team Collaboration
Since the role involves working with cross-functional teams, be ready to talk about your experience collaborating with others. Mention any specific projects where teamwork led to improved service efficiency or problem resolution.
✨Familiarise Yourself with the Company Culture
Research Kellanova's values and culture, especially their focus on Equity, Diversity, and Inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to a positive team environment.
