At a Glance
- Tasks: Manage and launch card-linked offer campaigns while ensuring operational excellence.
- Company: Join a fast-growing CLO network connecting brands and consumers.
- Benefits: Competitive salary, stock options, flexible hours, and professional development budget.
- Other info: Dynamic start-up environment with significant growth opportunities.
- Why this job: Be the driving force behind innovative campaigns and shape processes from the ground up.
- Qualifications: 3+ years in operations with a detail-oriented and proactive mindset.
The predicted salary is between 45000 - 55000 £ per year.
About LoyalBe
LoyalBe is a fast-growing Card Linked Offer (CLO) network. We connect leading brands with millions of consumers through our network of partners, including major card networks, banks, and fintechs. We offer a smarter, more measurable growth channel by connecting global brands, banks, and consumers in a single, frictionless, pay‑for‑performance rewards network.
Role Overview
We are seeking a highly organised and process‑driven Partnership Operations Manager. This is a hands‑on role where you will be the “engine” of our partner network, responsible for the setup and launch of card‑linked offers campaigns. You will work closely with our Sales and Brand Success teams, acting as the operational lead to ensure that every campaign is technically viable and set up correctly with our banking partners. This is a perfect role for an ambitious operator.
Start‑up Reality
You won’t be managing a team yet; you will be managing processes and you must be comfortable doing the heavy lifting, from configuring spreadsheets to data validation and submission. The upside: you aren’t just inheriting a fully fleshed process; you are also helping build it, and there will be significant room for growth as we scale.
Key Responsibilities
- Offer Setup & Execution: Take full control of the “campaign” submission lifecycle. You are the expert who pushes the buttons and ensures campaigns go live on time. Because we focus on complex, high‑value campaigns, accuracy here is paramount.
- Operational Gatekeeper: You will review incoming requests from the Brand team to check for errors and validate requirements before they reach our partners.
- Partner Coordination: You will manage the weekly operational rhythm with our banking partners. You will proactively track action items, chase approvals, and unblock issues without needing to be managed.
- Knowledge Base: Maintain and update a central “Source of Truth” matrix that documents the varying technical capabilities and submission processes for every partner program.
- Brand Team Support: You will work with our Sales and Brand Success teams to help find the right program fit for each brand and ensure they are kept abreast of key program updates.
- Continuous Improvement: Proactively identify bottlenecks in key workflows and propose improvements to reduce errors and improve the overall partner experience.
About You
- Experience: 3+ years in an operational role such as Marketing Operations, Partnership Ops, Technical Account Management or similar.
- Fixer Mindset: You don't just wait for instructions. If you see a broken process or a missing document, you fix it immediately.
- Exceptional Attention to Detail: You are meticulous and precise. You thrive on getting the details right and have a low tolerance for errors.
- Process‑Driven: You have a natural ability to understand, document and improve workflows. You think in terms of systems and scalability.
- Clear Communicator: You are comfortable in meetings with external stakeholders (banks/fintechs). You can explain why an offer structure works (or doesn’t work) to both internal sales teams and external partners.
- Tech‑Savvy: You are very comfortable with Excel/Google Sheets (data validation, conditional formatting) and can learn new software tools quickly.
- Highly Organised: You can effortlessly manage multiple tasks, deadlines and workstreams in a fast‑paced environment.
Desirable Skills
- Experience with card‑linked offers, fintech, payments, loyalty or affiliate marketing.
- Experience working with banks, card schemes or major global companies.
Benefits
- Competitive salary and compensation package
- Stock option plan - have a stake in the company you are building
- MacBook + home office budget
- Health/well‑being membership
- Flexible holiday policy
- Flexible working arrangements and flexible working hours
- Professional development budget
- And more!
Diversity
We believe that being a diverse team will make us a stronger team and we want to hire people who believe the same. Please don't filter yourself out!
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Marketing
Industries: Advertising Services
Partnership Operations Manager employer: loyalBe
LoyalBe is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the fast-paced world of fintech. With a strong emphasis on employee growth, we offer competitive salaries, stock options, and a professional development budget, ensuring that our team members are well-equipped to thrive. Our flexible working arrangements and commitment to diversity create an inclusive environment where every voice is valued, making LoyalBe a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Partnership Operations Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for loyalBe and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like loyalBe are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with loyalBe on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at loyalBe. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Partnership Operations Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit loyalBe. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of loyalBe:Show us that you’ve done your homework! In your application, briefly mention what you admire about loyalBe’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at loyalBe
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at loyalBe will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At loyalBe, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
