Partnership Operations Manager

About LoyalBe

LoyalBe is a fast-growing Card Linked Offer (CLO) network. We connect leading brands with millions of consumers through our network of partners, including major card networks, banks, and fintechs. We offer a smarter, more measurable growth channel by connecting global brands, banks, and consumers in a single, frictionless, pay‑for‑performance rewards network.

Role Overview

We are seeking a highly organised and process‑driven Partnership Operations Manager. This is a hands‑on role where you will be the “engine” of our partner network, responsible for the setup and launch of card‑linked offers campaigns. You will work closely with our Sales and Brand Success teams, acting as the operational lead to ensure that every campaign is technically viable and set up correctly with our banking partners. This is a perfect role for an ambitious operator.

Start‑up Reality

You won’t be managing a team yet; you will be managing processes and you must be comfortable doing the heavy lifting, from configuring spreadsheets to data validation and submission. The upside: you aren’t just inheriting a fully fleshed process; you are also helping build it, and there will be significant room for growth as we scale.

Key Responsibilities

• Offer Setup & Execution: Take full control of the “campaign” submission lifecycle. You are the expert who pushes the buttons and ensures campaigns go live on time. Because we focus on complex, high‑value campaigns, accuracy here is paramount.
• Operational Gatekeeper: You will review incoming requests from the Brand team to check for errors and validate requirements before they reach our partners.
• Partner Coordination: You will manage the weekly operational rhythm with our banking partners. You will proactively track action items, chase approvals, and unblock issues without needing to be managed.
• Knowledge Base: Maintain and update a central “Source of Truth” matrix that documents the varying technical capabilities and submission processes for every partner program.
• Brand Team Support: You will work with our Sales and Brand Success teams to help find the right program fit for each brand and ensure they are kept abreast of key program updates.
• Continuous Improvement: Proactively identify bottlenecks in key workflows and propose improvements to reduce errors and improve the overall partner experience.

About You

• Experience: 3+ years in an operational role such as Marketing Operations, Partnership Ops, Technical Account Management or similar.
• Fixer Mindset: You don\’t just wait for instructions. If you see a broken process or a missing document, you fix it immediately.
• Exceptional Attention to Detail: You are meticulous and precise. You thrive on getting the details right and have a low tolerance for errors.
• Process‑Driven: You have a natural ability to understand, document and improve workflows. You think in terms of systems and scalability.
• Clear Communicator: You are comfortable in meetings with external stakeholders (banks/fintechs). You can explain why an offer structure works (or doesn’t work) to both internal sales teams and external partners.
• Tech‑Savvy: You are very comfortable with Excel/Google Sheets (data validation, conditional formatting) and can learn new software tools quickly.
• Highly Organised: You can effortlessly manage multiple tasks, deadlines and workstreams in a fast‑paced environment.

Desirable Skills

• Experience with card‑linked offers, fintech, payments, loyalty or affiliate marketing.
• Experience working with banks, card schemes or major global companies.

Benefits

• Competitive salary and compensation package
• Stock option plan – have a stake in the company you are building
• MacBook + home office budget
• Health/well‑being membership
• Flexible holiday policy
• Flexible working arrangements and flexible working hours
• Professional development budgetAnd more!

Diversity

We believe that being a diverse team will make us a stronger team and we want to hire people who believe the same. Please don\’t filter yourself out!

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Marketing

Industries

Advertising Services