At a Glance
- Tasks: Drive business transformation and enhance customer experience through strategic planning and project management.
- Company: Join Loxo, a leading Talent Intelligence Platform revolutionising recruitment.
- Benefits: Enjoy unlimited vacation, comprehensive health insurance, and a fully remote work environment.
- Other info: Collaborative culture focused on continuous improvement and personal growth.
- Why this job: Be part of a dynamic team making a real impact in the recruitment industry.
- Qualifications: 2+ years of customer-facing experience and strong technical literacy required.
The predicted salary is between 45000 - 60000 € per year.
At Loxo, we’re not simply offering you a job—we’re inviting you to join a team that is paving the future of the recruitment industry. In this role, you will be a strategic partner in Loxo’s customer experience, maintaining the top-tier service that has helped Loxo grow into the leading Talent Intelligence Platform. You’ll work at the intersection of business transformation and technology to deliver an exceptional customer experience.
Business Transformation Consultants lay the foundation for our customers' success. You will proactively consult with internal and external stakeholders, anticipating project needs and eliminating potential roadblocks before they arise. By providing expert guidance and personalized strategies, you’ll ensure a seamless, value-driven implementation experience.
As a member of the Business Transformation team, you’ll embrace Loxo’s Kaizen philosophy—contributing ideas that fuel continual improvement—and thrive in our high-performing, yet collaborative culture.
What You’ll Do- Internal Operations & Project Management
- Internal Process Optimization: Identify inefficiencies within internal departmental workflows and lead cross-functional projects to streamline operations.
- End-to-End Project Management: Manage the full lifecycle of internal initiatives—from scope definition and resource allocation to final delivery.
- Change Management: Act as a change agent by documenting new standardized procedures and conducting internal training to ensure high adoption of new tools.
- Cross-Departmental Synergy: Serve as the PMO point of contact, ensuring alignment between Sales, Product, and Engineering for internal projects.
- External Transformation & Implementation
- Strategic Planning: Develop and execute tailored transformation plans based on customer needs and business objectives.
- Relationship Management: Build strong relationships as the primary point of contact during implementation, providing proactive updates and gathering feedback.
- Collaborative Handoff: Work closely with Sales, Customer Success, Engineering, and other internal teams to ensure a smooth transition from the point of sale to go-live.
- Data Migration & Technical Execution
- Migration Strategy: Lead the data extraction, transformation, and loading process for clients migrating from legacy ATS or CRM systems.
- Data Integrity: Perform rigorous auditing and troubleshooting to resolve mapping errors, ensuring data hygiene and accuracy within the Loxo platform.
- Technical Mapping: Configure custom software settings and data fields to align with unique historical data structures.
- Stakeholder Reporting: Generate technical progress reports and migration summaries for both internal leadership and client stakeholders.
- Continuous Improvement
- Analysis: Track customer progress during transformation, identifying roadblocks and implementing solutions.
- Process Development: Contribute to the ongoing improvement of transformation processes, documenting best practices and staying current on industry trends.
- Team Support: Provide miscellaneous support to the customer success team as needed, including assisting with escalated tickets and urgent inquiries.
- Operational Architect: You don’t just follow processes; you build them. You understand how internal operations impact the external customer experience.
- Data-Driven Strategist: You have a "data-first" mindset with the ability to diagnose technical discrepancies and propose structural solutions.
- Project Professional: Proven experience managing multi-phased projects with a high degree of complexity and moving parts.
- Technical Expert: Advanced familiarity with data structures, CSV/Excel manipulation, and the technical architecture of CRM or HRIS databases.
- Relentless Problem-Solver: You think critically and don't stop until you have solved the customer's challenge.
- Exceptional Communicator: You can explain complex technical concepts clearly and concisely to non-technical stakeholders.
- 2+ years of experience working directly with customers in a professional capacity.
- Technical Literacy: Familiarity with job boards, ticketing systems (e.g., Intercom, Zendesk), or CRM/ATS databases.
- Business Acumen: Confidence in understanding how technology solutions drive value and efficiency for businesses.
- Interpersonal Skills: The ability to build rapport and establish trust with customers at all levels.
- Language: Fluency in English (written and verbal).
- Bonus: Experience working within Recruitment, SaaS, or HRIS industries.
- Remote-First: 100% remote-based workforce.
- Flexibility: Unlimited vacation and PTO.
- Security: Comprehensive health insurance.
- Culture: A place where you can make a real difference within a dynamic and supportive team environment.
Business Transformation Consultant employer: Loxo
At Loxo, we pride ourselves on being an exceptional employer that champions a remote-first culture, offering unlimited vacation and comprehensive health insurance to support our team’s well-being. Our collaborative environment fosters continuous improvement and personal growth, allowing Business Transformation Consultants to thrive as they contribute to innovative solutions in the recruitment industry. Join us to be part of a dynamic team where your expertise will directly impact customer success and drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Business Transformation Consultant
✨Tip Number 1
Network like a pro! Reach out to current employees at Loxo on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Loxo’s Kaizen philosophy. Think of ways you can contribute to continual improvement and be ready to share your ideas during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled complex challenges in past roles, especially those related to project management or customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Loxo team.
We think you need these skills to ace Business Transformation Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Transformation Consultant role. Highlight your experience in project management and customer relations, as these are key to what we’re looking for at Loxo.
Showcase Your Problem-Solving Skills:We love a good problem-solver! In your application, share specific examples of how you've tackled challenges in past roles. This will show us that you have the relentless mindset we value.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experiences and skills, especially when discussing technical concepts. We want to see how well you can communicate!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Loxo
✨Know the Company Inside Out
Before your interview, dive deep into Loxo's mission, values, and recent developments. Understanding their Kaizen philosophy and how they approach customer experience will help you align your answers with their culture and demonstrate your genuine interest.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've tackled complex challenges. Highlight how you identified inefficiencies, implemented solutions, and improved processes—this will resonate well with their focus on operational architecture and transformation.
✨Master the Technical Jargon
Brush up on relevant technical terms related to data structures, CRM/ATS systems, and project management. Being able to speak confidently about these topics will show that you're not just a people person but also a technical expert who can bridge the gap between teams.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current projects, challenges they face in customer implementation, or how they measure success in transformation initiatives. This shows your proactive mindset and eagerness to contribute.
