At a Glance
- Tasks: Stage and support mobile devices while optimising processes for efficiency.
- Company: Join a leading tech company in Brighton with a focus on innovation.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Great environment for learning and developing your tech skills.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: Tech-savvy with a passion for problem-solving and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Brighton, MI
Position Overview
The primary role of the Mobile Device Staging & Support Technician is to provision Mobile, Print, and IoT devices using best practices provided by Lowry Engineering and select MDM vendors. This role will also assist in supporting those devices already deployed to customers.
Responsibilities and Duties
- Stage and provision the technology we sell according to client specification
- Follow documented processes without deviation, escalate any issues to supervision
- Monitor and maintain clients’ licenses as part of their lifecycle management
- Continuously take initiative to optimize the process and systems for increased efficiency
- Maintain and update technical documentation (as needed)
- Respond to support requests and cases from end users
- Troubleshoot problems using remote access tools and diagnostic utilities
- Document customer information, problem or issue and actions taken to resolve using Lowry standard Incident Management process
- Access software updates, drivers, knowledgebases, and Frequently Asked Questions (FAQs) to aid in problem resolution
- Configure systems and applications and test fixes to ensure problem resolution
- Assist with testing of new software releases and report issues as needed
- Perform other tasks as directed
Knowledge and Skills
- Ability to follow documented technical processes with a high level of quality and detail
- Experience in connecting mobile devices to networks and installing software using automated methods
- Technical competency of mobile and desktop operating systems including Android, Windows Mobile, Apple iOS, and Windows 10 /11
- Knowledge of Mobile Device Management (MDM) platforms such as: SOTI MobiControl, Workspace One (AirWatch), Microsoft Intune, and 42Gears is not required but a plus
- Outstanding customer service
Education and / or Experience
- Associates degree or technical trade education in Computer Science, Information Systems or equivalent work experience in a technology or detail/process-oriented role
- Android, Zebra, or Honeywell certification(s) a plus
- SOTI, AirWatch, Intune, 42Gears MDM certification(s) also a plus
- Experience in troubleshooting problems and handling critical issues
- Experience in creating and managing knowledge base documentation for known problems, workarounds, and resolutions
Physical Demands
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and carry up to 60 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and risk of electrical shock. Well‑lighted, heated and/or air‑conditioned indoor office/production setting with adequate ventilation. The noise level in the work environment is usually moderate.
EOE
Mobile Device Staging and Support Technician in Brighton employer: Lowry Solutions
At Lowry Engineering, we pride ourselves on being an exceptional employer in Brighton, MI, offering a dynamic work culture that fosters innovation and collaboration. Our Mobile Device Staging and Support Technicians benefit from comprehensive training, opportunities for professional growth, and a supportive team environment that values each employee's contributions. With a focus on employee well-being and a commitment to excellence, we provide a rewarding workplace where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Device Staging and Support Technician in Brighton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lowry Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lowry Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lowry Solutions!
✨Direct Apply to Lowry Solutions
Let's not forget to apply directly through the Lowry Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Mobile Device Staging and Support Technician in Brighton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lowry Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lowry Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lowry Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
