- Multi-Site, Islington HQ | Full Time (Wed–Sunday)
- Salary dependent on experience
About Lowlu
With sites in Kentish Town, Wandsworth, and Ilford, we're scaling fast. But what is Lowlu? Lowlu is London's home for sauna and cold plunge. We produce beautiful B2C sites, that host tech enabled traditional Finnish Sauna and plunge, offering a modern take on one of the world's oldest recovery methods.
What you'll do:
- Oversee day-to-day performance across multiple Lowlu sites
- Manage and support site supervisors and sauna hosts, including coaching and development
- Own the customer experience - spot issues before anyone else does
- Conduct regular site visits and operational audits
- Assist with recruitment, onboarding and training of sauna hosts
- Coordinate maintenance across all sites; carry out minor repairs and practical fixes yourself
- Track performance metrics and use data to guide operational improvements
- Handle escalated guest feedback and maintain consistent brand standards
What we're looking for:
- 1+ years in an operations role, preferably hospitality/leisure management
- Proven record of maintaining high operational standards
- Strong systems mindset - able to implement and refine processes
- Hands-on physical maintenance skills & willingness to do, not just advise
- Comfortable managing budgets/KPIs and using data to drive decisions
- Driving license essential, access to a vehicle highly desirable
- Desire to work in the sauna & wellness space
- Ready to own the weekends and hospitality hours of our sites
#J-18808-Ljbffr
Area Manager in London employer: Lowlu
At Lowlu, we pride ourselves on being an exceptional employer that values both personal and professional growth. Our vibrant work culture fosters collaboration and innovation, allowing you to thrive in a dynamic environment while enjoying the unique benefits of working in the wellness industry. With opportunities for hands-on involvement and career advancement, especially in our multi-site operations across London, you'll find meaningful and rewarding employment with us.
