At a Glance
- Tasks: Oversee multiple sites, manage teams, and enhance customer experiences in a wellness environment.
- Company: Fast-growing sauna and wellness company with a modern twist.
- Benefits: Competitive salary, hands-on experience, and a vibrant work culture.
- Other info: Opportunity to grow in a dynamic and supportive environment.
- Why this job: Join a unique wellness space and make a real impact on customer satisfaction.
- Qualifications: 1+ years in operations, strong leadership skills, and a passion for wellness.
The predicted salary is between 40500 - 49500 £ per year.
- Multi-Site, Islington HQ | Full Time (Wed–Sunday)
- Salary dependent on experience
- About Lowlu
With sites in Kentish Town, Wandsworth, and Ilford, we're scaling fast.
But what is Lowlu?
Lowlu is London's home for sauna and cold plunge.
We produce beautiful B2C sites, that host tech enabled traditional Finnish Sauna and plunge, offering a modern take on one of the world's oldest recovery methods.
What you'll do
- Oversee day-to-day performance across multiple Lowlu sites
- Manage and support site supervisors and sauna hosts, including coaching and development
- Own the customer experience - spot issues before anyone else does
- Conduct regular site visits and operational audits
- Assist with recruitment, onboarding and training of sauna hosts
- Coordinate maintenance across all sites; carry out minor repairs and practical fixes yourself
- Track performance metrics and use data to guide operational improvements
- Handle escalated guest feedback and maintain consistent brand standards
What we're looking for
- 1+ years in an operations role, preferably hospitality/leisure management
- Proven record of maintaining high operational standards
- Strong systems mindset - able to implement and refine processes
- Hands-on physical maintenance skills & willingness to do, not just advise
- Comfortable managing budgets/KPIs and using data to drive decisions
- Driving license essential, access to a vehicle highly desirable
- Desire to work in the sauna & wellness space
- Ready to own the weekends and hospitality hours of our sites
- #J-18808-Ljbffr
Area Manager employer: Lowlu
At Lowlu, we pride ourselves on being an exceptional employer that values both personal and professional growth. Our vibrant work culture fosters collaboration and innovation, allowing you to thrive in a dynamic environment while enjoying the unique benefits of working in the wellness industry. With opportunities for hands-on involvement and career advancement, especially in our multi-site operations across London, you'll find meaningful and rewarding employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lowlu. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lowlu
Don't be shy about reaching out to Lowlu directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Area Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lowlu and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lowlu
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
