At a Glance
- Tasks: Drive commercial growth through bookings and enhance guest experiences at a stunning estate.
- Company: Lower Dess Estate, a unique luxury destination in Royal Deeside.
- Benefits: Flexible part-time hours, opportunity for remote work, and a chance to shape a vibrant lifestyle.
- Other info: Collaborative environment with opportunities for creativity and personal growth.
- Why this job: Be the heartbeat of an exceptional estate and create unforgettable memories for guests.
- Qualifications: Strong organisational skills, digital savvy, and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
There are some jobs that offer a role…but this one offers a place, a lifestyle and the opportunity to shape something truly special. Set in the heart of Royal Deeside, Lower Dess Estate is a unique destination combining luxury accommodation, world-class salmon fishing, weddings, and unforgettable guest experiences within one of Scotland’s most beautiful landscapes. This is not a conventional hospitality role.
We are looking for an exceptional individual to become the driving force behind our commercial growth through delivering an increase in accommodation and fishing bookings as well as ongoing improvements of our guest experience. We are seeking someone who combines warmth and intuition with commercial instinct - someone equally comfortable welcoming wedding couples for a venue tour as they are managing bookings systems, building local partnerships, improving digital presence, and identifying opportunities to grow the business.
You need to be well organised, comfortable at creating and managing accurate digital systems and have a close eye for detail to help every aspect of our guests’ experience, from first website browse to fishing or staying with us, a pleasure. You will become the day-to-day heartbeat of the estate’s commercial operations — helping ensure every visitor leaves with memories they want to return to.
This is a part-time role of 20 hours a week. We're looking for someone to work on-site but a small portion of the hours may be conducted remotely if that helps us to find the right person.
The Opportunity
You will take ownership of:
- accommodation and fishing bookings
- accurate invoicing and reporting for all bookings
- guest communications and tour hosting
- wedding and venue enquiries
- website and booking system development
- marketing and business growth initiatives
- the overall guest journey from enquiry to departure
You will work closely with our catering, housekeeping, and estate teams to ensure a seamless and highly personal experience for every guest. You’ll work together to come up with new ideas and learn from guests’ feedback to continually improve their experience as a team.
The role offers real variety and autonomy. One day you may be refining pricing strategies and coordinating bookings; the next you may be showing prospective wedding couples around the estate, helping organise guest experiences, or building relationships with local suppliers and tourism partners. We are ambitious about the future of the estate and are looking for someone excited by the opportunity to help shape and grow it.
Estate Commercial & Experience Manager employer: Lower Dess Estate
At Lower Dess Estate, we pride ourselves on being more than just a workplace; we offer a vibrant lifestyle in the stunning Royal Deeside, where you can truly make an impact. Our supportive work culture fosters creativity and collaboration, providing ample opportunities for personal and professional growth while ensuring every team member plays a vital role in crafting unforgettable experiences for our guests. Join us to be part of a passionate team dedicated to excellence in hospitality, where your contributions will be valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Commercial & Experience Manager
✨Tip Number 1
Get to know the estate inside out! Familiarise yourself with every nook and cranny of Lower Dess Estate. This way, when you chat with potential guests or partners, you can share your passion and knowledge, making them feel excited about what we offer.
✨Tip Number 2
Network like a pro! Attend local events and connect with other businesses in the area. Building relationships with local suppliers and tourism partners can open doors for collaboration and help us grow our guest experience.
✨Tip Number 3
Show off our digital presence! Make sure our website is not just functional but also visually appealing. Share engaging content on social media that highlights our unique offerings, from luxury accommodation to stunning wedding venues, to attract more bookings.
✨Tip Number 4
Be proactive in seeking feedback! After every guest experience, reach out for their thoughts. Use this feedback to refine our services and ensure every visitor leaves with unforgettable memories, making them want to return.
We think you need these skills to ace Estate Commercial & Experience Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about shaping guest experiences and driving commercial growth at Lower Dess Estate.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We’re looking for someone who can manage bookings and improve guest experiences, so showcase any past roles that demonstrate these abilities.
Be Detail-Oriented:Since we value a close eye for detail, ensure your application is free from typos and errors. A polished application reflects your organisational skills and attention to detail, which are crucial for this role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this unique opportunity at Lower Dess Estate!
How to prepare for a job interview at Lower Dess Estate
✨Know the Estate Inside Out
Before your interview, make sure you research Lower Dess Estate thoroughly. Understand its unique offerings, from luxury accommodation to fishing experiences. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to the estate's growth.
✨Showcase Your Warmth and Intuition
This role requires a blend of commercial instinct and personal touch. Prepare examples from your past experiences where you've successfully managed guest interactions or improved customer satisfaction. Highlight how your warm approach can enhance the guest experience at the estate.
✨Be Ready to Discuss Digital Systems
Since the role involves managing bookings and improving digital presence, be prepared to discuss your experience with digital systems. Bring specific examples of how you've used technology to streamline processes or enhance guest communication in previous roles.
✨Demonstrate Your Organisational Skills
With a variety of tasks on your plate, organisation is key. Share strategies you've used to stay organised in fast-paced environments. You might even want to mention any tools or methods you use to manage your time effectively, as this will show you're ready to handle the diverse responsibilities of the role.
