At a Glance
- Tasks: Drive commercial growth by managing bookings and enhancing guest experiences.
- Company: Lower Dess Estate, a unique luxury destination in Royal Deeside.
- Benefits: Flexible part-time hours, opportunity for remote work, and a vibrant team environment.
- Other info: Collaborate with a dynamic team to innovate and improve guest journeys.
- Why this job: Shape unforgettable experiences in one of Scotland's most beautiful landscapes.
- Qualifications: Strong organisational skills and a passion for hospitality and guest relations.
The predicted salary is between 24000 - 30000 £ per year.
There are some jobs that offer a role, but this one offers a place, a lifestyle and the opportunity to shape something truly special. Set in the heart of Royal Deeside, Lower Dess Estate is a unique destination combining luxury accommodation, world-class salmon fishing, weddings, and unforgettable guest experiences within one of Scotland's most beautiful landscapes.
This is not a conventional hospitality role. We are looking for an exceptional individual to become the driving force behind our commercial growth through delivering an increase in accommodation and fishing bookings as well as ongoing improvements of our guest experience.
We are seeking someone who combines warmth and intuition with commercial instinct - someone equally comfortable welcoming wedding couples for a venue tour as they are managing bookings systems, building local partnerships, improving digital presence, and identifying opportunities to grow the business. You need to be well organised, comfortable at creating and managing accurate digital systems and have a close eye for detail to help every aspect of our guests' experience, from first website browse to fishing or staying with us, a pleasure.
You will become the day-to-day heartbeat of the estate's commercial operations — helping ensure every visitor leaves with memories they want to return to. This is a part-time role of 20 hours a week. We're looking for someone to work on-site but a small portion of the hours may be conducted remotely if that helps us to find the right person.
The Opportunity
- Accommodation and fishing bookings
- Accurate invoicing and reporting for all bookings
- Guest communications and tour hosting
- Wedding and venue enquiries
- Website and booking system development
- Marketing and business growth initiatives
- The overall guest journey from enquiry to departure
You will work closely with our catering, housekeeping, and estate teams to ensure a seamless and highly personal experience for every guest. You'll work together to come up with new ideas and learn from guests' feedback to continually improve their experience as a team.
The role offers real variety and autonomy. One day you may be refining pricing strategies and coordinating bookings; the next you may be showing prospective wedding couples around the estate, helping organise guest experiences, or building relationships with local suppliers and tourism partners. We are ambitious about the future of the estate and are looking for someone excited by the opportunity to help shape and grow it.
Estate Commercial & Experience Manager in Aboyne employer: Lower Dess Estate
At Lower Dess Estate, we pride ourselves on being more than just a workplace; we offer a vibrant lifestyle set against the stunning backdrop of Royal Deeside. Our culture fosters creativity and collaboration, providing employees with unique opportunities for personal and professional growth while delivering exceptional guest experiences. Join us to be part of a passionate team dedicated to shaping unforgettable memories in one of Scotland's most beautiful locations.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Commercial & Experience Manager in Aboyne
✨Tip Number 1
Get to know the estate inside out! Familiarise yourself with every nook and cranny of Lower Dess Estate. When you understand the unique offerings, you can confidently showcase them to potential guests and partners.
✨Tip Number 2
Network like a pro! Connect with local suppliers and tourism partners. Building these relationships can open doors for collaborations that enhance guest experiences and boost bookings.
✨Tip Number 3
Show off your digital skills! Make sure your online presence is top-notch. Whether it’s improving the website or managing booking systems, being tech-savvy will help streamline operations and attract more visitors.
✨Tip Number 4
Embrace feedback! Listen to what guests have to say and use their insights to improve the experience. This not only helps in refining services but also shows that we care about our visitors' needs.
We think you need these skills to ace Estate Commercial & Experience Manager in Aboyne
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about shaping guest experiences and driving commercial growth at Lower Dess Estate.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We’re looking for someone who can juggle bookings, manage systems, and create memorable moments, so show us how you fit the bill!
Be Authentic:Don’t be afraid to let your personality come through in your writing. We value warmth and intuition, so share your unique approach to hospitality and how you connect with guests. We want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on our radar for this exciting opportunity!
How to prepare for a job interview at Lower Dess Estate
✨Know the Estate Inside Out
Before your interview, make sure you research Lower Dess Estate thoroughly. Understand its unique offerings, from luxury accommodation to fishing experiences. This knowledge will help you demonstrate your genuine interest and passion for the role.
✨Showcase Your People Skills
This role is all about creating memorable guest experiences. Be prepared to share examples of how you've successfully interacted with clients or guests in the past. Highlight your warmth and intuition, as well as any experience you have in hospitality or customer service.
✨Demonstrate Your Organisational Skills
Since the job involves managing bookings and digital systems, come ready to discuss your organisational strategies. Share specific tools or methods you use to stay organised and ensure accuracy in your work. This will show that you're detail-oriented and capable of handling the role's demands.
✨Be Ready to Discuss Growth Ideas
The estate is looking for someone who can drive commercial growth. Think about innovative ideas you could bring to the table regarding marketing, partnerships, or guest experiences. Presenting these ideas during your interview will showcase your proactive mindset and enthusiasm for shaping the estate's future.
