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- Tasks: Negotiate debt repayments and support customers in financial difficulty.
- Company: Join a supportive team in a dynamic environment.
- Benefits: Hybrid working, competitive salary, and career development opportunities.
- Why this job: Make a real difference by helping people manage their debts effectively.
- Qualifications: Strong communication skills and empathy towards customers.
- Other info: Target-driven role with clear goals and a friendly team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Location: Thorpe Park, Leeds, Hybrid working.
Opening hours: Monday to Friday 09:00-18:30 and Saturdays 09:00-13:00
Open day: 25/11/2025 (by invite only)
Join us as a Debt Collection Negotiator. You will be part of a supportive, target-driven team where you will work towards clear goals while delivering great service to our clients.
Day to day, you will be speaking with customers over the phone—both inbound and outbound—gathering the right information to help create realistic and fair repayment plans. You will also be negotiating settlements, identifying when someone might be in a vulnerable situation, and making sure they get the right support. Between calls, you will be reviewing and updating.
Debt Collection Negotiator in Leeds employer: Lowell
Contact Detail:
Lowell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collection Negotiator in Leeds
✨Tip Number 1
Get to know the company before your interview. Research their values and mission, especially how they handle customer service and debt collection. This will help us tailor our answers to show we’re a great fit for their team.
✨Tip Number 2
Practice your negotiation skills! Role-play with a friend or family member to get comfortable discussing repayment plans and settlements. The more we practice, the more confident we’ll be when it’s our turn to shine in the interview.
✨Tip Number 3
Be ready to share examples from past experiences where we’ve successfully handled difficult conversations. Highlighting our ability to empathise and support customers in vulnerable situations will show we understand the role's demands.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily, which is super handy.
We think you need these skills to ace Debt Collection Negotiator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Debt Collection Negotiator role. Highlight any relevant customer service or negotiation experience, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join us at StudySmarter and how your background makes you the perfect candidate for this position. Keep it engaging and personal!
Showcase Your Communication Skills: As a Debt Collection Negotiator, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or specific achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Lowell
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Collection Negotiator. Familiarise yourself with common debt collection practices and the importance of empathy in negotiations. This will help you answer questions confidently and show that you're serious about the position.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for the role, as you'll need to understand customers' situations fully. Show that you can listen carefully and respond thoughtfully to questions, which will reflect your ability to handle sensitive conversations.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences where you've successfully negotiated or resolved conflicts. Be ready to share these stories during the interview to illustrate your problem-solving skills and how you handle challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support provided for vulnerable customers, or the training process. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.