At a Glance
- Tasks: Design and deploy data-driven collections strategies to improve customer outcomes.
- Company: Join a top-rated company known for its supportive and inclusive culture.
- Benefits: Enjoy hybrid working, competitive salary, bonus, and 28 days holiday plus more.
- Other info: Be part of a dynamic team that values diversity and personal growth.
- Why this job: Make a real impact in the finance sector while growing your career.
- Qualifications: Strong analytical skills with SAS or SQL; experience in customer strategy is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Collections Strategy Analyst! In this position, you'll design and deploy smart, data-driven collections strategies that link directly to our scorecard models, ensuring each approach lands effectively across the right customer and account groups. You'll dig into performance, constantly assessing cost and collections outcomes, while running champion-challenger tests using tools like SAS and SQL to uncover what truly works. From analysing contact-channel performance to spotting opportunities to eliminate waste, digitise processes or simplify the journey, you'll help drive continuous improvement every day.
You’ll also work closely with our Omni Channel Manager to bring new strategies to life, support automated solutions, and maintain a strong control environment, ensuring everything we do is compliant, efficient, and delivering great customer outcomes.
What we are looking for:
- Strong analytical capabilities using SAS or SQL and any other analytics packages.
- Experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trials would be desirable.
- Experience of translating complex business processes and data insights into simple views and language.
- Strong customer and commercial awareness.
- Influencing change through senior stakeholder management experience is a must have.
- Experience of Lean and Agile principles would be desirable.
If you’re excited about this role but don’t meet every requirement - don’t worry, still apply. Your unique perspective could be just what we’re looking for.
What you’ll get:
- A discretionary annual bonus to reward your impact.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks.
We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we’re one of the best places to work in the UK. It’s our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector.
Ready to join us? At Lowell, we’re committed to helping you grow - both personally and professionally. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you’re passionate about making credit work better for everyone, we’d love to hear from you.
Apply today and bring your analytical mindset, curiosity, and drive to a team where your ideas genuinely influence how we work.
Collections Strategy Analyst in Leeds employer: Lowell
Lowell is an excellent employer that values collaboration and innovation, offering a supportive work culture where employees can thrive. With hybrid working arrangements in Leeds, team members enjoy flexibility while contributing to meaningful financial control initiatives. The company prioritises employee growth through continuous development opportunities, making it an attractive place for those seeking a rewarding career in finance.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Strategy Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Lowell. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by diving deep into collections strategies and data analytics. Brush up on your SAS and SQL skills, and be ready to discuss how you've used them to drive improvements in past roles.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous jobs, especially when it comes to optimising processes or improving customer outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Lowell.
We think you need these skills to ace Collections Strategy Analyst in Leeds
Some tips for your application 🫡
Show Off Your Analytical Skills:Make sure to highlight your experience with SAS or SQL in your application. We want to see how you've used these tools to drive data-driven insights and improve collections strategies.
Keep It Simple:When explaining your past experiences, try to translate complex processes into straightforward language. We love seeing how you can make data insights accessible and understandable for everyone!
Demonstrate Your Impact:Share specific examples of how you've influenced change in previous roles. Whether it's through stakeholder management or implementing Lean and Agile principles, we want to know how you've made a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lowell
✨Know Your Data Tools
Make sure you brush up on your SAS and SQL skills before the interview. Be ready to discuss how you've used these tools in past roles to drive data-driven decisions. Having specific examples of how you've deployed collections strategies using these tools will really impress.
✨Understand the Business Impact
Familiarise yourself with how collections strategies impact customer outcomes and the overall business. Be prepared to talk about how your analytical insights can lead to continuous improvement and cost savings. Showing that you understand the bigger picture will set you apart.
✨Communicate Simply
Practice translating complex data insights into simple, clear language. The ability to communicate effectively with stakeholders is crucial, so think of examples where you've successfully influenced change through your communication skills. This will demonstrate your strong customer and commercial awareness.
✨Embrace Change and Challenges
Show your enthusiasm for Lean and Agile principles during the interview. Share experiences where you've adapted to change or tackled challenges head-on. This will highlight your proactive mindset and willingness to contribute to a dynamic work environment.
