Call Centre Representative in Leeds

Job Title

Legal Recoveries Associate (Call Centre Representative)

Summary

We’re looking for a highly motivated legal recoveries associate to work in our litigation department, helping customers navigate their debt and bring them back to financial health.

Salary & Benefits

Salary: £24,140–£25,974 pa depending on experience. Full performance bonuses up to 20% quarterly and annual bonus up to 10% of salary. Hybrid working available in Leeds (Thorpe Park).

Working Hours & Start Dates

Hours 9:00am–6:45pm, 1 in 4 Saturday (9:00am–1:00pm). Assessment centre 17th December for start in New Year.

Responsibilities

Working towards KPIs, you will speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation and help them find the right way forward.

Possible outcomes could include setting up affordable payment plans or supporting any litigation processes, helping with queries, and conducting regular reviews to ensure payments remain suitable.

Some customers may be in vulnerable situations – this role can be challenging, but you can make a real impact.

What we’re looking for

• Enthusiasm, passion, and dedication.
• Resilience and adaptability to change.
• Strong communication skills.
• A desire to help each customer in the most compassionate way.
• The ability to motivate yourself to achieve your goals every day.
• Customer service experience preferred; sales, retail, or other customer‑facing background a plus.

What you’ll get

• Quarterly performance bonus up to 20% of earnings.
• Annual discretionary bonus up to 10% of salary.
• 3% flexible benefits you can tailor to suit your lifestyle.
• Hybrid working.
• Free onsite parking.
• 28 days holiday plus public holidays, with option to buy up to five more.
• Life assurance for your loved ones.
• Culture that celebrates wellbeing – recognition awards, on‑site gym, wellbeing initiatives.
• Employee networks (Rise, Proud, Culture, Spark).

Company

We’re Overdales Legal, regulated by the SRA, and one of the largest providers of specialist debt litigation services in the UK. We’re a proud member of Lowell Group and are committed to treating customers with dignity and offering practical, affordable debt solutions.

Ready to join us?

At Lowell, we’re committed to helping you grow personally and professionally. We welcome people from all backgrounds and experiences. Whatever your identity – culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability – if you’re passionate about making credit work better for everyone, we’d love to hear from you.

Apply Today

Be part of something meaningful. If you need help with your application or have any questions about adjustments we can make, please contact a member of the Lowell Talent Team.