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- Tasks: Help customers navigate their financial journey through inbound and outbound calls.
- Company: Join a top-rated company known for its supportive culture and commitment to inclusivity.
- Benefits: Competitive salary, performance bonuses, flexible benefits, and hybrid working options.
- Why this job: Make a real impact on people's lives while developing your skills in a dynamic environment.
- Qualifications: Great listening and communication skills; previous contact centre experience is a plus.
- Other info: Join a vibrant community that celebrates diversity and supports your wellbeing.
The predicted salary is between 24140 - 28968 £ per year.
Customer Solutions Associate Salary: from a minimum of £24,140 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have start dates from March 2026 onwards, an Assessment Centre will be running in our office on Thursday 19th of February.
Rotational shift pattern:
- Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00.
- Week 2: Mon-Fri 10:15-6:30.
Join us as a Customer Solutions Associate in our contact centre, you will help to navigate our customers' journey and bring people back to financial health. You will be the real first point of contact for our customers, answering inbound and making outbound calls. You will be the ear that listens to their financial struggles, and the voice that guides them through it. It is hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPIs. It is not for everyone, but in this role, you can make a real impact on people's lives.
What we are looking for:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear
- Resilience and ability to work towards and exceed targets
- Enthusiasm, passion, and dedication to achieve business and personal goals
- Previous contact centre experience is desirable
- Experience working in a regulated environment is also desirable
If you are excited about this role but do not meet every requirement - do not worry, still apply. Your unique perspective could be just what we are looking for.
What you will get:
- A starting salary from a minimum of £24,140 depending on experience
- Pay increases, including on passing probation at 6 months, and reviewed at 12 months
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that is extra cash, more holiday, or added health cover
- Hybrid working for the best of both worlds - collaboration and focus
- Free onsite parking, saving you time and money
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most
- Peace of mind with life assurance that supports your loved ones, no matter what
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you
So, who are we? We are on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we are one of the best places to work in the UK, (we are proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It is our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you will have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you will be making a difference to the lives of millions of people going through tough times.
Ready to join us? At Lowell, we are committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you are passionate about making credit work better for everyone, we would love to hear from you. Our strength lies in our people, and we are proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and be the voice that guides customers back to financial health.
If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who will be more than happy to support you.
Locations
Call Centre - Solutions Associate in Leeds, Yorkshire employer: Lowell
Contact Detail:
Lowell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre - Solutions Associate in Leeds, Yorkshire
✨Tip Number 1
Get to know the company inside out! Research Lowell's mission and values, and think about how your own experiences align with them. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! Since this role is all about helping customers navigate their financial journeys, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for those tricky customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups to learn more about the company culture. This can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at Lowell and making a difference in customers' lives.
We think you need these skills to ace Call Centre - Solutions Associate in Leeds, Yorkshire
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for helping customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on your listening and communication skills, as these are key for the Customer Solutions Associate role.
Show Resilience: In your application, mention any experiences where you've had to overcome challenges or meet targets. We love seeing how you’ve bounced back and achieved success in tough situations!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you. Remember, even if you don’t meet every requirement, we still want to see your unique perspective!
How to prepare for a job interview at Lowell
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Solutions Associate entails. Familiarise yourself with the job description, especially the key skills like listening and communication. Think about how your past experiences align with these requirements.
✨Showcase Your Empathy
In this role, you'll be dealing with customers who may be facing financial difficulties. During the interview, share examples of how you've demonstrated empathy and support in previous roles. This will show that you can connect with customers on a personal level.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific customer situations. Practice answering scenario-based questions that focus on problem-solving and resilience. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.