Collections Advisor - Contact Centre in Leeds

Collections Advisor - Contact Centre in Leeds

Leeds Full-Time 24140 - 28968 £ / year (est.) Home office (partial)
Lowell
Join to apply for the Collections Advisor - Contact Centre role at Lowell Get AI-powered advice on this job and more exclusive features. Summary At Lowell, together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free, with a focus on helping them pay off their debts practically and affordably. We do this honestly, ethically, and with dignity and respect. We buy debts from various sectors and provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development, and career progression makes Lowell a rewarding place to work. Now, about your new role with Lowell: Job Description Customer Solutions Associate Salary: from a minimum of £24,140 , depending on experience, plus incentives of up to 20% of quarterly earnings and an annual bonus. Location: Leeds, Thorpe Park, Hybrid working . Start date: from July 2025 . Shift pattern: Hours between 9.00am – 6.30pm, including Saturday rotation. As a Customer Solutions Associate , you’ll help guide our customers to financial health, acting as the first point of contact for inbound and outbound calls. Your listening skills and ability to achieve the right outcomes for customers while working towards KPIs are vital. This role offers the chance to make a real impact on people\'s lives. Requirements Demonstrable skills supporting customers Excellent listening and communication skills Empathy and a people-oriented approach Resilience and target-driven attitude Enthusiasm, passion, and dedication Previous contact centre experience (desirable) Experience in a regulated environment (desirable) We offer opportunities for personal development, career progression, and a diverse, inclusive workplace. Benefits include competitive salary, bonuses, flexible benefits, hybrid working, free parking, holiday entitlement, life assurance, wellbeing support, and more. Additional Details Seniority level: Entry level Employment type: Full-time Job function: Customer Service / Finance Interested? Apply today to join our mission to make credit work better for all! #J-18808-Ljbffr
Lowell

Contact Details:

Lowell Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Collections Advisor - Contact Centre in Leeds

Tap into Campus Networks

If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.

Get Certified

Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.

Connect on Professional Platforms

Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.

Apply Directly and Be Proactive

Don’t shy away from reaching out directly to firms like Lowell. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.

Some tips for your application 🫡

Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.

Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lowell.

Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.

Research and Reflect:Before hitting that 'apply' button on Lowell's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!

How to prepare for a job interview at Lowell

Brush Up on Financial Analysis Skills

Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lowell.

Prepare for Case Studies

Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.

Show Your Passion for Finance

Since this is a full-time position, employers at Lowell will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.

Network with Industry Professionals

Before your interview, reach out to current or former Lowell employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.