At a Glance
- Tasks: Help customers regain financial health by managing their accounts and setting up payment plans.
- Company: Join a supportive team in a leading legal recoveries firm.
- Benefits: Competitive salary, performance bonuses, and hybrid working options.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Enthusiasm and passion for helping others are essential.
The predicted salary is between 25165 - 26200 £ per year.
Salary: From £25,165 depending on experience, raising to £26,200 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20%.
Location: Leeds, Thorpe Park, Hybrid.
Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May.
Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples' lives.
What we are looking for:
- Enthusiasm
- Passion
Call Centre Representative employer: Lowell
As a Call Centre Representative at our Leeds location, you will be part of a supportive and dynamic team dedicated to making a positive impact on customers' financial health. We offer competitive salaries with performance-related bonuses, a hybrid working model for flexibility, and a culture that prioritises employee growth through ongoing training and development opportunities. Join us to be part of a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Representative
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they handle customer interactions. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be speaking to customers over the phone, try role-playing with a friend or family member. Focus on being empathetic and clear, as these are key traits for a Legal Recoveries Associate.
✨Tip Number 3
Prepare for common interview questions! Think about scenarios where you've helped someone in a tough spot or resolved a conflict. We want to hear how you can make a real impact on people's lives, so have those stories ready!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team. Don’t miss out on that June start date!
We think you need these skills to ace Call Centre Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Representative role. Highlight any previous customer service experience and show us how you can bring enthusiasm and passion to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about the Legal Recoveries Associate position and how you can help our customers navigate their financial journeys. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since you'll be speaking to customers over the phone, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Lowell
✨Know the Role Inside Out
Before your interview, make sure you understand what a Legal Recoveries Associate does. Familiarise yourself with the responsibilities, especially around customer interactions and payment plans. This will help you demonstrate your enthusiasm and passion for the role.
✨Show Empathy and Understanding
Since you'll be dealing with customers in potentially vulnerable situations, it's crucial to convey empathy during your interview. Prepare examples of how you've handled sensitive conversations in the past, showcasing your ability to connect with people and provide support.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle different customer situations, especially those that may be challenging. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
