Collections Strategy Specialist Location: Thorpe Park , Leeds, Hybrid working. Join us as a Collections Strategy Specialist! In this position, you'll design and deploy smart, data‑driven collections strategies that link directly to our scorecard models-making sure each approach lands effectively across the right customer and account groups. You'll dig into performance, constantly assessing cost and collections outcomes, while running champion-challenger tests using tools like SAS and SQL to uncover what truly works. From analysing contact‑channel performance to spotting opportunities to eliminate waste, digitise processes or simplify the journey, you'll help drive continuous improvement every day. Experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trials You'll have strong analytical capabilities using SAS or SQL and any other analytics packages Experience of translating complex business processes and data insights into simple views and language Strong customer and commercial awareness Experience of Lean and Agile principles would be desirable A discretionary annual bonus to reward your impact ~3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. ~ Hybrid working for the best of both worlds-collaboration and focus. ~ Free onsite parking , saving you time and money. ~ Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. ~ Peace of mind with life assurance that supports your loved ones, no matter what. ~ A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. ~ Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. We're on a mission to make credit work better for all. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the third-year running). Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. At Lowell, we're committed to helping you grow-both personally and professionally. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you. #HYBRID
Telephone Collections Specialist in Bradford employer: Lowell
Lowell is an exceptional employer that prioritises employee development and well-being, offering a structured training programme to ensure you thrive in your role as a Legal Recoveries Associate. With a supportive work culture in Leeds, you'll have the opportunity to make a meaningful impact on customers' lives while enjoying a hybrid working model that promotes work-life balance. Join us to be part of a team that values empathy, compliance, and personal growth.
