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- Tasks: Help customers navigate their financial journey and set up payment plans.
- Company: Dynamic legal recoveries team in Leeds with a focus on customer wellbeing.
- Benefits: Competitive salary, performance bonuses, hybrid work, and 28 days holiday.
- Other info: Join a supportive culture with opportunities for personal growth and wellbeing.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25165 - 26200 £ per year.
Salary: From £25,165 depending on experience, raising to £26,200 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20%.
Location: Leeds, Thorpe Park, Hybrid.
Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May.
Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples' lives.
What we are looking for:
- Enthusiasm, passion, and dedication.
- Resilience and adaptability to change.
- Strong communication skills.
- A desire to help each customer in the most compassionate way.
- The ability to motivate yourself to achieve your goals every day.
- Ideally you would have customer service experience; if your background is in sales, retail or any kind of customer facing role then you could be the one we're looking for!
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
- A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity).
Call Centre Representative - Leeds in Yorkshire employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative - Leeds in Yorkshire
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us during interviews.
✨Tip Number 2
Practice your communication skills! As a Call Centre Representative, you'll need to connect with customers. Role-play with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your resilience! Think of examples from past experiences where you handled tough situations. This will help you stand out as someone who can thrive in challenging roles.
✨Tip Number 4
Don’t be shy about your unique background! If you have experience in customer service or sales, share those stories. We value diverse perspectives, so let your personality shine when you apply!
We think you need these skills to ace Call Centre Representative - Leeds in Yorkshire
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through. We want to see that you’re excited about the role and ready to make a difference in people's lives!
Tailor Your Experience: Make sure to highlight any relevant customer service experience you have. Even if it’s from retail or sales, we want to know how your background can help you excel as a Legal Recoveries Associate.
Be Authentic: Don’t be afraid to show your true self in your application. If you don’t meet every requirement, that’s okay! Your unique perspective could be just what we’re looking for, so let us know what makes you, you.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Lowell Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Call Centre Representative entails. Familiarise yourself with the responsibilities, especially around helping customers navigate their financial situations. This will show your enthusiasm and dedication to the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated with customers in past roles. Think about times when you’ve had to handle difficult conversations or adapt your approach to meet a customer's needs.
✨Demonstrate Empathy and Resilience
Given that some customers may be in vulnerable situations, it’s important to convey your ability to empathise. Share experiences where you’ve shown compassion and resilience, highlighting how you can positively impact someone's life during tough times.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.