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- Tasks: Help customers navigate their financial journeys through inbound and outbound calls.
- Company: Join a top-rated company known for its supportive culture and commitment to inclusivity.
- Benefits: Competitive salary, performance bonuses, flexible benefits, and hybrid working options.
- Other info: Opportunities for personal and professional growth in a vibrant team.
- Why this job: Make a real impact on people's lives while developing your skills in a dynamic environment.
- Qualifications: Great listening skills, empathy, resilience, and a passion for helping others.
The predicted salary is between 25165 - 30198 £ per year.
Customer Solutions Associate
Salary: from a minimum of 25,165 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have a start date for the 22nd of June, Assessment Centres will be running in our office on Friday 22nd May and Thursday 4th June.
Rotational shift pattern:
- Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00.
- Week 2: Mon-Fri 10:15-6:30.
Join us as a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and making outbound calls. You'll be the ear that listens to their financial struggles, and the voice that guides them through it. It's hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI's. It's not for everyone, but in this role, you can make a real impact on peoples' lives.
What we are looking for:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion, and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A starting salary from a minimum of 25,165 depending on experience
- Pay increases, including on passing probation at 6 months, and reviewed at 12 months.
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.
Ready to join us? At Lowell, we're committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today and be the voice that guides customers back to financial health. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Call Centre Solutions Associate - Leeds in Wetherby employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Solutions Associate - Leeds in Wetherby
✨Tip Number 1
Get to know the company before your interview! Research Lowell's mission and values, and think about how your own experiences align with them. This will help you show that you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice your listening skills! Since this role is all about helping customers navigate their financial journeys, try role-playing with a friend or family member. This will help you get comfortable with responding empathetically and effectively to various scenarios.
✨Tip Number 3
Be ready to share your personal stories! During the interview, don’t shy away from discussing your past experiences, especially those that highlight your resilience and ability to exceed targets. We want to see the real you and how you can make an impact on our customers' lives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and really interested in joining our team. Don’t forget to follow up after your application to express your enthusiasm!
We think you need these skills to ace Call Centre Solutions Associate - Leeds in Wetherby
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for helping customers.
Tailor Your Application: Make sure to highlight your relevant skills and experiences that match what we're looking for. If you've got previous contact centre experience or have worked in a regulated environment, shout about it!
Showcase Your Listening Skills: Since this role is all about listening to customers, include examples of how you've successfully supported others in the past. We love seeing how you’ve made a difference in someone’s life!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Lowell Group
✨Know the Company Inside Out
Before your interview, take some time to research Lowell and their mission. Understand their values, especially how they focus on treating customers with dignity. This will help you align your answers with what they stand for.
✨Showcase Your Listening Skills
Since this role is all about listening to customers' financial struggles, be prepared to demonstrate your listening skills during the interview. You might be asked situational questions, so practice active listening techniques and think of examples where you've successfully helped someone by truly hearing them out.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios that mimic real-life customer interactions. Practise responding to various customer emotions and situations, showcasing your empathy and problem-solving skills. This will show that you're ready to handle the challenges of the job.
✨Highlight Your Resilience
The role requires resilience and the ability to work towards targets. Be ready to share experiences where you've faced challenges and how you overcame them. This will demonstrate your dedication and ability to thrive in a fast-paced environment.