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- Tasks: Help customers navigate their financial journeys through inbound and outbound calls.
- Company: Join a top-rated company known for its supportive culture and commitment to inclusivity.
- Benefits: Competitive salary, performance bonuses, hybrid working, and 28 days holiday plus more.
- Other info: Be part of a vibrant community that celebrates diversity and supports your wellbeing.
- Why this job: Make a real impact on people's lives while developing your skills in a dynamic environment.
- Qualifications: Great listening skills, empathy, resilience, and a passion for helping others.
The predicted salary is between 25165 - 30198 £ per year.
Customer Solutions Associate
Salary: from a minimum of 25,165 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have a start date for the 22nd of June, Assessment Centres will be running in our office on Friday 22nd May and Thursday 4th June.
Rotational shift pattern:
- Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00.
- Week 2: Mon-Fri 10:15-6:30.
Join us as a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and making outbound calls. You'll be the ear that listens to their financial struggles, and the voice that guides them through it. It's hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI's. It's not for everyone, but in this role, you can make a real impact on peoples' lives.
What we are looking for:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion, and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A starting salary from a minimum of 25,165 depending on experience
- Pay increases, including on passing probation at 6 months, and reviewed at 12 months.
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.
Ready to join us? At Lowell, we're committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today and be the voice that guides customers back to financial health. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Call Centre Solutions Associate - Leeds in Stocksbridge employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Solutions Associate - Leeds in Stocksbridge
✨Tip Number 1
Get to know the company! Before your assessment centre, do a bit of research on Lowell. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your listening skills! Since this role is all about helping customers navigate their financial journeys, try some mock calls with friends or family. Focus on really listening and responding empathetically to their concerns. It’ll help you shine during the interview!
✨Tip Number 3
Be yourself! At Lowell, they value authenticity. Don’t be afraid to share your unique perspective and experiences during the assessment. It’s what makes you stand out and could be exactly what they’re looking for!
✨Tip Number 4
Follow up after your assessment! A quick thank-you email to the team can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decisions. Plus, it’s just good manners!
We think you need these skills to ace Call Centre Solutions Associate - Leeds in Stocksbridge
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for helping customers.
Tailor Your Application: Make sure to highlight your relevant skills and experiences that match what we're looking for. If you've got previous contact centre experience or have worked in a regulated environment, shout about it!
Showcase Your Listening Skills: Since this role is all about listening to customers, include examples of how you've successfully supported others in the past. We love seeing how you’ve made a difference in someone’s life!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Lowell Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Call Centre Solutions Associate entails. Familiarise yourself with the job description and think about how your skills align with the responsibilities, especially around listening and communication.
✨Showcase Your Empathy
This role is all about helping customers through tough financial times. Be prepared to share examples from your past experiences where you've demonstrated empathy and support. This will show that you can connect with customers on a personal level.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations you might face in the role. Think about how you would handle difficult calls or meet KPIs while maintaining customer satisfaction. Practising these scenarios can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.