At a Glance
- Tasks: Help customers navigate financial challenges and set up payment plans.
- Company: Join Overdales Legal, a top-rated employer in the finance sector.
- Benefits: Earn a competitive salary, bonuses, and enjoy hybrid working.
- Other info: Be part of an inclusive culture that celebrates diversity and supports wellbeing.
- Why this job: Make a real difference in people's lives while building valuable skills.
- Qualifications: Enthusiasm, strong communication skills, and a desire to learn are key.
The predicted salary is between 25185 - 30000 £ per year.
Graduated recently? Start a career where your skills make a difference as a Legal Recoveries Associate.
Salary: £25,166, plus a quarterly performance related bonus of up to 20%
Location: Leeds, Thorpe Park, Hybrid
Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Our next start date is 20th July, with a structured 5-week training programme to help you get fully up to speed, so we'd ask that you can attend this in full.
Start your career in our Litigation department, where you'll build valuable experience, develop confidence in customer conversations and play a part in helping people move towards better financial health. You'll speak to customers over the telephone about their accounts, take time to understand their circumstances and help them find the right way forward. This could include setting up affordable payment plans, supporting queries linked to litigation processes and completing regular reviews to make sure payments remain suitable. The role can be challenging, as some customers may be in vulnerable situations, but you'll be fully supported through structured training, coaching and guidance from your team. It's a role where empathy, resilience and good judgement really matter - and where you can make a real difference to people's lives.
Why this could be a great first step after university:
- You'll build strong communication, problem-solving and decision-making skills from day one.
- You'll gain experience in a regulated financial services environment, with structured training to help you get up to speed.
- You'll learn how to have meaningful customer conversations, support people through challenging situations and find fair outcomes.
- You'll be part of a permanent role with clear expectations, coaching and opportunities to keep developing.
- You don't need contact centre or legal experience - we're more interested in your attitude, curiosity and willingness to learn.
What we're looking for:
- Enthusiasm, passion and a positive approach to learning.
- Resilience and adaptability when things change.
- Strong communication skills, with the confidence to speak to different people.
- A genuine desire to help customers in a compassionate and practical way.
- The motivation to work towards goals and keep improving.
- Experience from part-time work, volunteering, retail, hospitality, sales, societies, placements or other customer-facing environments would be helpful - but it isn't essential.
If you're excited about this role but don't meet every requirement, don't worry - we'd still love to hear from you. Your degree, life experience, part-time work or personal strengths could all bring something valuable to the team.
What you'll get:
- A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
- A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're proud to be on their 'Best Places to Work' list for the third year running. Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.
Ready to join us?
At Lowell, we're committed to helping you grow - both personally and professionally. Whether this is your first permanent role after university or your next step into financial services, we'll give you the tools, support and opportunities to build confidence, develop your skills and shape your career. You won't be expected to know everything on day one. What matters most is that you're willing to learn, open to feedback and motivated by doing work that has a positive impact.
We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today - be part of something meaningful.
If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Contact Centre Representative - Graduate Opportunity - Leeds in Staveley employer: Lowell Group
At Overdales Legal, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. Our Leeds location provides a vibrant environment where recent graduates can thrive, with structured training, hybrid working options, and generous benefits including performance-related bonuses and extensive holiday allowances. Join us to make a meaningful impact while developing your skills in a dynamic and rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Representative - Graduate Opportunity - Leeds in Staveley
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Lowell Group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Lowell Group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Lowell Group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Lowell Group.
We think you need these skills to ace Contact Centre Representative - Graduate Opportunity - Leeds in Staveley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Lowell Group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Lowell Group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
