At a Glance
- Tasks: Help customers regain financial health through compassionate communication and support.
- Company: Join Overdales Legal, a top-rated employer in the UK finance sector.
- Benefits: Earn competitive salary, bonuses, flexible benefits, and enjoy hybrid working.
- Other info: Be part of an inclusive culture that celebrates diversity and supports wellbeing.
- Why this job: Make a real impact on people's lives while developing your career.
- Qualifications: Enthusiasm, strong communication skills, and customer service experience preferred.
The predicted salary is between 25165 - 26200 € per year.
Salary: From 25,165 depending on experience, raising to 26,200 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20%.
Location: Leeds, Thorpe Park, Hybrid.
Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May.
Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples' lives.
What we are looking for:
- Enthusiasm, passion, and dedication.
- Resilience and adaptability to change.
- Strong communication skills.
- A desire to help each customer in the most compassionate way.
- The ability to motivate yourself to achieve your goals every day.
- Ideally you would have customer service experience and if your background is in sales, retail or any kind of customer facing role then you could be the one we're looking for!
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
- A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.
Ready to join us? At Lowell, we're committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today - be part of something meaningful. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Call Centre Representative - Leeds in Stainforth employer: Lowell Group
At Overdales Legal, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With competitive salaries, performance-related bonuses, and flexible benefits tailored to your lifestyle, our Leeds location provides a dynamic environment where you can make a real impact on customers' lives while enjoying a healthy work-life balance. Join us and be part of a team that celebrates diversity and encourages personal and professional development in one of the UK's leading finance sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Representative - Leeds in Stainforth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Overdales Legal and their mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping customers come through. Share personal stories or experiences that highlight your dedication to providing excellent customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Representative - Leeds in Stainforth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for helping others.
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role. Mention any customer service or sales experience you have, and how it relates to supporting customers in challenging situations.
Showcase Your Skills:Use your application to demonstrate your strong communication skills and resilience. Share examples of how you've helped customers in the past, especially in tough situations, as this is key for us at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Lowell Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Representative does, especially in the context of legal recoveries. Familiarise yourself with the key responsibilities and how they relate to helping customers navigate their financial situations.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you’ve had to handle difficult conversations or resolve conflicts, and be ready to share those stories.
✨Demonstrate Empathy and Resilience
This job can be challenging, so it’s important to show that you can handle tough situations with compassion. Prepare to discuss how you’ve supported customers in vulnerable situations before, and highlight your ability to stay positive and motivated even when faced with challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team culture, training opportunities, or how success is measured in the role. It’s a great way to demonstrate your enthusiasm!
