At a Glance
- Tasks: Help customers navigate their financial journey through inbound and outbound calls.
- Company: Join a supportive team at a leading contact centre in Leeds.
- Benefits: Competitive salary, performance bonuses, hybrid working, and 28 days holiday.
- Other info: Enjoy a vibrant culture with employee networks and wellbeing initiatives.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Great listening skills, empathy, and resilience; previous experience is a plus.
The predicted salary is between 25165 - 30198 £ per year.
Customer Solutions Associate
Salary: from a minimum of 25,165 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have a start date for the 22nd of June, Assessment Centres will be running in our office in June.
Rotational shift pattern:
- Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00.
- Week 2: Mon-Fri 10:15-6:30.
Join us as a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and making outbound calls. You'll be the ear that listens to their financial struggles, and the voice that guides them through it. It's hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI's. It's not for everyone, but in this role, you can make a real impact on peoples' lives.
What we are looking for:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion, and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A starting salary from a minimum of 25,165 depending on experience
- Pay increases, including on passing probation at 6 months, and reviewed at 12 months.
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds-collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity).
Contact Centre Solutions Associate - Leeds in Somerset employer: Lowell Group
Join a dynamic team as a Contact Centre Solutions Associate in Leeds, where your role will not only support customers on their financial journeys but also offer you a wealth of benefits and growth opportunities. With a competitive salary starting at £25,165, hybrid working options, and a culture that prioritises employee wellbeing and recognition, you'll find a supportive environment that encourages personal and professional development. Enjoy flexible benefits tailored to your lifestyle, generous holiday allowances, and the chance to be part of vibrant employee networks that celebrate diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Solutions Associate - Leeds in Somerset
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things that excite you about working with us.
✨Tip Number 2
Practice your listening skills! Since this role is all about helping customers, try role-playing with a friend or family member. This will help you feel more confident when it comes to those assessment centres.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've supported customers or worked towards targets. We love hearing about your unique perspective, so don’t hold back!
✨Tip Number 4
Show your enthusiasm! Let your passion for helping others shine through during interviews. Remember, we’re looking for people who genuinely care about making a difference in our customers' lives.
We think you need these skills to ace Contact Centre Solutions Associate - Leeds in Somerset
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contact Centre Solutions Associate role. Highlight your customer support experience and any relevant skills that match what we're looking for, like great listening and communication skills.
Show Your Passion:We want to see your enthusiasm for helping customers! In your application, share examples of how you've made a positive impact in previous roles. This will help us understand your dedication to achieving both business and personal goals.
Be Authentic:Don’t be afraid to let your personality shine through in your application. We value unique perspectives, so if you don’t meet every requirement, just explain why you’re still a great fit for the team. Your individuality could be exactly what we need!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you into the assessment centre. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Lowell Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Contact Centre Solutions Associate entails. Familiarise yourself with the key responsibilities, like listening to customers and guiding them through their financial struggles. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Listening Skills
Since this role heavily relies on great listening skills, prepare examples from your past experiences where you effectively listened to customers or colleagues. Highlight how your empathy and understanding made a difference in those situations, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think of specific instances where you faced challenges in a customer service setting and how you overcame them. This will show your ability to work towards targets while maintaining a positive attitude.
✨Be Yourself and Stay Positive
The company values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your passion for helping others and your dedication to achieving both personal and business goals. A positive attitude can go a long way in making a lasting impression!
