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- Tasks: Negotiate debt repayment plans and provide support to customers over the phone.
- Company: Join a supportive, target-driven team in a hybrid work environment.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers manage their debts effectively.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great career progression opportunities in a dynamic contact centre.
The predicted salary is between 28800 - 43200 £ per year.
Location: Thorpe Park, Leeds, Hybrid working.
Opening hours: Monday to Friday 09:00-18:30 and occasional Saturdays 09:00-13:00
Join us as a Debt Collection Negotiator. You will be part of a supportive, target-driven team where you will work towards clear goals while delivering great service to our clients.
Day to day, you will be speaking with customers over the phone - both inbound and outbound - gathering the right information to help create realistic and fair repayment plans. You will also be negotiating settlements, identifying when someone might be in a vulnerable situation, and making sure they get the right support.
Contact Centre - Negotiator - Leeds in Pudsey employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre - Negotiator - Leeds in Pudsey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the role of a Debt Collection Negotiator.
✨Tip Number 3
Show off your soft skills! In a contact centre role, communication is key. Be ready to share examples of how you've successfully handled difficult conversations or resolved conflicts in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Contact Centre - Negotiator - Leeds in Pudsey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Debt Collection Negotiator role. Highlight any previous customer service or negotiation experience, as this will show us you’re a great fit for our supportive team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join us at StudySmarter and how your background makes you the perfect candidate for the role. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since you'll be speaking with customers daily, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at Lowell Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Collection Negotiator. Familiarise yourself with debt collection processes, negotiation techniques, and how to handle vulnerable customers. This knowledge will help you answer questions confidently and show that you're serious about the position.
✨Practice Active Listening
In this role, you'll be speaking with customers over the phone, so it's crucial to demonstrate your listening skills. During the interview, practice active listening by summarising what the interviewer says and responding thoughtfully. This will showcase your ability to engage with clients effectively.
✨Showcase Your Empathy
As a negotiator, you'll need to identify when someone is in a vulnerable situation. Be prepared to discuss examples from your past where you've shown empathy and understanding. This will highlight your ability to connect with customers and provide the right support they need.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, targets, and support available for negotiators. This shows your interest in the role and helps you determine if it's the right fit for you.