At a Glance
- Tasks: Help customers regain financial health by navigating their accounts and providing tailored solutions.
- Company: Join a supportive team in a leading legal recoveries firm.
- Benefits: Competitive salary, performance bonuses, hybrid work, and career progression.
- Other info: Flexible shifts with a great team atmosphere and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25165 - 26200 € per year.
Salary: From 25,165 depending on experience, raising to 26,200 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20%.
Location: Leeds, Thorpe Park, Hybrid.
Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May.
Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health.
Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans.
Call Centre Representative - Leeds in Over employer: Lowell Group
As a Call Centre Representative in Leeds, you will be part of a dynamic team dedicated to helping customers regain their financial health. Our supportive work culture fosters collaboration and personal growth, with opportunities for career advancement and a competitive salary structure that rewards performance. Enjoy the benefits of a hybrid working model, a quarterly bonus scheme, and a commitment to employee well-being in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Representative - Leeds in Over
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing how you can help customers navigate their financial journeys.
✨Tip Number 3
Show off your soft skills! As a Call Centre Representative, communication is key. Be ready to share examples of how you've effectively resolved customer issues in the past, highlighting your empathy and problem-solving abilities.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our site. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace Call Centre Representative - Leeds in Over
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Representative role. Highlight any relevant experience in customer service or legal recoveries, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your skills align with our mission at StudySmarter. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved customer issues in the past. We love candidates who can think on their feet and find solutions that work for everyone involved.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Lowell Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Representative does, especially in the context of Legal Recoveries. Familiarise yourself with the key responsibilities and how they relate to helping customers navigate their financial situations.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a role that involves understanding customer needs. Show that you can listen carefully and respond thoughtfully to questions, reflecting back what you've heard to ensure clarity.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully handled difficult customer interactions or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for the Company
Research the company and its values, particularly around customer service and financial health. During the interview, express why you want to work for them specifically and how you align with their mission to help customers regain control of their finances.
