At a Glance
- Tasks: Help customers navigate their financial journey through inbound and outbound calls.
- Company: Dynamic company in Leeds with a focus on customer wellbeing.
- Benefits: Competitive salary, performance bonuses, hybrid working, and 28 days holiday.
- Other info: Join a supportive culture with employee networks and wellness initiatives.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Great listening skills, empathy, and resilience; contact centre experience is a plus.
The predicted salary is between 25165 - 30198 £ per year.
Customer Solutions Associate
Salary: from a minimum of 25,165 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have a start date for the 22nd of June. Assessment Centres will be running in our office on Friday 22nd May and Thursday 4th June.
Rotational shift pattern:
- Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00.
- Week 2: Mon-Fri 10:15-6:30.
Join us as a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and making outbound calls. You'll be the ear that listens to their financial struggles, and the voice that guides them through it. It's hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI's. It's not for everyone, but in this role, you can make a real impact on peoples' lives.
What we are looking for:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion, and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A starting salary from a minimum of 25,165 depending on experience
- Pay increases, including on passing probation at 6 months, and reviewed at 12 months.
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity).
Call Centre Solutions Associate - Leeds in Northumberland employer: Lowell Group
Join a dynamic team as a Call Centre Solutions Associate in Leeds, where your role will not only support customers on their financial journeys but also offer you a wealth of benefits and growth opportunities. With a competitive salary starting from £25,165, hybrid working options, and a culture that prioritises wellbeing and recognition, you'll thrive in an environment that values your contributions and encourages personal development. Enjoy flexible benefits tailored to your lifestyle, generous holiday allowances, and the chance to be part of vibrant employee networks that celebrate diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Solutions Associate - Leeds in Northumberland
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that assessment centre, you want to impress them with your knowledge and enthusiasm.
✨Tip Number 2
Practice your listening skills! Since this role is all about helping customers, try role-playing with a friend or family member. The better you get at understanding and responding to their needs, the more confident you'll feel during the real deal.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've supported customers or worked towards targets. We want to hear your stories, so make sure you have a few up your sleeve to showcase your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in people's lives.
We think you need these skills to ace Call Centre Solutions Associate - Leeds in Northumberland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solutions Associate role. Highlight your listening skills and any previous experience in a contact centre or regulated environment. We want to see how you can make a real impact on our customers' lives!
Show Your Passion:Let your enthusiasm shine through in your application! Share why you're excited about helping customers navigate their financial journeys. We love seeing candidates who are genuinely passionate about making a difference.
Be Authentic:Don’t be afraid to show your true self in your application. If you don’t meet every requirement, that’s okay! We value unique perspectives, so share your story and what makes you a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our amazing team in Leeds!
How to prepare for a job interview at Lowell Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Call Centre Solutions Associate. Familiarise yourself with the key responsibilities, such as listening to customers' financial struggles and guiding them through their journey. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Listening Skills
Since this role heavily relies on great listening skills, prepare examples from your past experiences where you effectively listened to customers or colleagues. Highlight how your empathy and understanding led to positive outcomes. This will show that you can connect with customers and address their needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think of situations where you had to handle difficult customers or meet targets under pressure. Practising your responses will help you feel more confident and articulate during the interview.
✨Emphasise Your Passion for Helping Others
In your interview, convey your genuine passion for helping people, especially in a financial context. Share personal stories or motivations that drive you to support customers in their financial health journey. This will resonate well with the interviewers and align with the company's values.
