At a Glance
- Tasks: Support customers through debt recovery processes and manage calls regarding payment plans.
- Company: Join a leading legal recoveries team in Leeds, Thorpe Park with a focus on customer support.
- Benefits: Enjoy a base salary of £25,166, quarterly bonuses, and flexible benefits tailored to your lifestyle.
- Other info: Training includes a 5-week structured program starting on 20th July.
- Why this job: Build strong communication and problem-solving skills in a supportive, hybrid work environment.
- Qualifications: No prior experience required; enthusiasm and a positive attitude are essential.
The predicted salary is between 25166 - 25166 £ per year.
Location: Leeds, Thorpe Park, Hybrid.
Shifts: 9:00am-6:45pm, 1 in 4 Saturday rotation 9:00am-1:00pm.
Start Date: 20th July.
Training: 5‑week structured program.
Role Overview
As a Legal Recoveries Associate in our Litigation department, you will support customers through debt recovery processes and help them find financial solutions. You will manage calls, assess customer circumstances, set up payment plans, support litigation queries and perform regular review of repayment suitability. The role can be challenging and involves empathetic customer interaction in potentially vulnerable situations. You will receive comprehensive training, coaching and support.
Why Choose This Role?
- Build strong communication, problem‑solving and decision‑making skills from day one.
- Gain experience in a regulated financial services environment with structured training.
- Learn to manage customer relationships and find fair outcomes.
- Permanent role with clear expectations, coaching and development opportunities.
- No prior contact centre or legal experience required; we value attitude, curiosity and willingness to learn.
Skills & Experience Required
- Enthusiasm, passion and a positive learning attitude.
- Resilience and adaptability when circumstances change.
- Strong communication skills and confidence in speaking to diverse audiences.
- A genuine desire to help customers in a compassionate, practical way.
- Motivation to work towards goals and continual improvement.
- Experience from part‑time work, volunteering, retail, hospitality, sales, societies or placements is helpful but not essential.
If you are excited about this role but don't meet every requirement, we still encourage you to apply. Your degree, life experience, part‑time work or personal strengths could bring value to the team.
Benefits
- Base salary: £25,166.
- Quarterly performance bonus up to 20% of earnings.
- Annual discretionary bonus up to 10% of salary.
- Flexible benefits – 3% of salary can be tailored to suit your lifestyle.
- Hybrid working model.
- Free onsite parking.
- 28 days holiday plus public holidays, with an option to purchase up to five extra days.
- Life assurance covering loved ones.
- Culture that celebrates well‑being, with wellness initiatives, on‑site gym and recognition awards.
- Employee networks for diversity and inclusion.
We welcome people from all backgrounds and experiences.
Contact Centre Representative - Graduate Opportunity in Morley employer: Lowell Group
This role is based in Leeds, Thorpe Park, offering a hybrid working model. The company promotes well-being with initiatives like an on-site gym and employee networks for diversity and inclusion. Join a team that values compassion and practical support for customers in vulnerable situations.
