At a Glance
- Tasks: Shape and deliver IT service strategy, oversee incident, problem, change, and service introduction processes.
- Company: Lowell is committed to helping you grow personally and professionally in a hybrid working environment.
- Benefits: Enjoy a discretionary annual bonus, 28 days holiday, and flexible benefits tailored to your lifestyle.
- Other info: Located in Thorpe Park, Leeds, with opportunities for onsite gym access and wellbeing initiatives.
- Why this job: Lead a high-performing IT Service team while collaborating with major partners like Fujitsu and Microsoft.
- Qualifications: Professional ITSM expertise with ITIL certification and experience managing teams of 5+ FTE.
The predicted salary is between 55000 - 65000 £ per year.
Location: Thorpe Park, Leeds, Hybrid working.
As a Senior IT Service Manager, you will play a key role in keeping our technology reliable for colleagues and customers. You’ll shape and deliver our IT service strategy, ensuring consistent services across the business and strong performance from partners such as Fujitsu, Microsoft, Maintel, CloudClevr and others.
The role oversees core IT service processes - incident, problem, change and service introduction - setting clear standards, managing risks, and driving operational resilience and disaster recovery with robust, tested plans. A focus on continual improvement is essential, monitoring SLAs and KPIs and promoting best practice frameworks like ITIL.
Strong relationship building is key, acting as an escalation point, collaborating with senior leaders, and engaging with suppliers. You’ll also lead a high performing IT Service team by setting expectations, coaching for success and promoting accountability and collaboration. Effective budget management ensures maximum value from internal teams and external partners.
Qualifications:
- Professional ITSM expertise supported by certifications such as ITIL.
- Deep understanding of IT service management frameworks and cross domain IT disciplines (Applications, Data, Infrastructure, Service Management).
- Strong capability in incident, problem, and change management, including minimising impact and managing workarounds/known errors.
- Proven experience running IT Service/Operations functions in complex or large organisations.
- Skilled in leading teams (5+ FTE) and managing multiple vendors, including day to day service delivery with major partners such as Fujitsu.
- Demonstrated track record in optimising IT services, improving service levels, and driving cost efficiency.
Benefits:
- A discretionary annual bonus to reward your impact.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
Diversity & Inclusion:
We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you’re passionate about making credit work better for everyone, we’d love to hear from you.
Apply Today:
At Lowell, we’re committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.
Senior IT Service Manager in Leeds employer: Lowell Group
Lowell offers a supportive culture with a focus on diversity and inclusion, welcoming all backgrounds. Located in Thorpe Park, Leeds, employees enjoy flexible working arrangements and a variety of wellbeing initiatives. The company encourages personal and professional growth through tools and support.
