At a Glance
- Tasks: Analyse customer data to improve remediation processes and resolve issues efficiently.
- Company: Join a dynamic company on a mission to make credit work better for everyone.
- Benefits: Enjoy hybrid working, competitive bonuses, and 28 days of holiday plus more.
- Other info: Be part of an inclusive culture that celebrates diversity and supports your wellbeing.
- Why this job: Make a real impact by shaping how we resolve customer issues at scale.
- Qualifications: Strong SQL skills and experience in stakeholder management are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Thorpe Park, Leeds, Hybrid working.
Join us as a Senior Data Analyst (Remediation) and play a key role in delivering and improving our remediation processes, ensuring customers are treated fairly and issues are resolved accurately and efficiently. You'll analyse customer data to identify trends and potential issues, design and enhance processes, and lead remediation initiatives from insight through to resolution. Working closely with teams across the business, you'll build strong stakeholder relationships, provide expert analysis, and help drive continuous improvement while maintaining strong governance and control standards. This is a highly autonomous role with real impact, offering the opportunity to shape how we identify and resolve customer issues at scale.
What we are looking for:
- Strong SQL skills are essential, with the ability to extract, manipulate and analyse large datasets.
- Experience of Lowell systems or similar environments would be highly beneficial.
- Good understanding of regulatory requirements, including experience drafting or signing off communications such as letters.
- Ability to work closely with external partners, to support remediation activity.
- Understanding of remediation principles, including involvement in incident reviews and governance forums.
- Strong stakeholder management skills, with the ability to influence and drive actions across teams.
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you’ll get:
- A discretionary annual bonus to reward your impact.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their 'Best Places to Work' list for the third-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great.
We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.
Ready to join us?
At Lowell, we’re committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.
We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you’re passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today and help shape fairer outcomes for our customers through data.
If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Senior Data Analyst - Remediation in Leeds employer: Lowell Group
At Lowell, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and personal growth. With hybrid working options, generous benefits including a discretionary annual bonus, and a commitment to employee wellbeing, our team members thrive in an environment that values their contributions and supports their professional development. Join us in Leeds, where your insights as a Senior Data Analyst will directly impact our mission to make credit work better for all, while enjoying a supportive community that celebrates diversity and success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Data Analyst - Remediation in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with our mission to make credit work better for everyone.
✨Tip Number 3
Practice your SQL skills! Be ready to discuss how you've used data analysis in past roles. We want to see your problem-solving abilities in action.
✨Tip Number 4
Don’t hesitate to ask questions during the interview. It shows your interest and helps you understand if we’re the right fit for you too. Remember, it’s a two-way street!
We think you need these skills to ace Senior Data Analyst - Remediation in Leeds
Some tips for your application 🫡
Show Off Your SQL Skills:Make sure to highlight your strong SQL skills in your application. We want to see how you can extract, manipulate, and analyse large datasets, so don’t hold back on sharing specific examples of your experience!
Tailor Your Application:Take a moment to tailor your application to the role. Use the job description as a guide and align your experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Share Your Stakeholder Management Experience:We value strong stakeholder management skills, so be sure to include any relevant experiences where you've influenced or driven actions across teams. This will help us see how you can build those important relationships with us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lowell Group
✨Master Your SQL Skills
Since strong SQL skills are essential for this role, make sure you brush up on your ability to extract, manipulate, and analyse large datasets. Prepare to discuss specific examples of how you've used SQL in past projects, as this will demonstrate your expertise and confidence.
✨Know the Remediation Principles
Familiarise yourself with remediation principles and be ready to discuss your experience with incident reviews and governance forums. This knowledge will show that you understand the importance of treating customers fairly and resolving issues effectively.
✨Build Strong Stakeholder Relationships
Highlight your stakeholder management skills during the interview. Be prepared to share examples of how you've influenced actions across teams and worked closely with external partners. This will showcase your ability to collaborate and drive results in a complex environment.
✨Show Your Passion for Continuous Improvement
Demonstrate your commitment to continuous improvement by discussing any initiatives you've led or been part of in the past. Share how you identified trends or potential issues and the impact your actions had on the overall process. This will align perfectly with the company's mission to enhance their remediation processes.
