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- Tasks: Engage with customers to create fair repayment plans and negotiate settlements.
- Company: Join Overdales Legal, a top-rated employer in the UK finance sector.
- Benefits: Enjoy hybrid working, competitive bonuses, and 28 days holiday plus more.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a team player attitude are essential.
- Other info: Be part of a supportive culture that celebrates diversity and wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Debt Collection Negotiator
Location: Thorpe Park, Leeds, Hybrid working.
Opening hours: Monday to Friday 09:00-18:30 and occasional Saturdays 09:00-13:00
Join us as a Debt Collection Negotiator. You will be part of a supportive, target-driven team where you will work towards clear goals while delivering great service to our clients. Day to day, you will be speaking with customers over the phone - both inbound and outbound - gathering the right information to help create realistic and fair repayment plans. You will also be negotiating settlements, identifying when someone might be in a vulnerable situation, and making sure they get the right support. Between calls, you will be reviewing and updating account records, reaching out to businesses to find the right contacts, and verifying company details online. You will also handle messages and correspondence via email, SMS, and post, including cases involving Debt Management Companies. It is a varied role where attention to detail and following processes really matter - but you will never be on your own.
What we are looking for:
- Excellent communication skills, both verbal and written, with strong listening and empathy.
- Strong time management and organisational abilities, able to prioritise effectively.
- Team player with the ability to collaborate and contribute in a supportive environment.
- Self-motivated and proactive, capable of working independently without supervision.
- High attention to detail and accuracy, maintaining consistently high work standards.
- Previous experience in debt recovery is preferred but not essential.
If you are excited about this role but do not meet every requirement - do not worry, still apply. Your unique perspective could be just what we are looking for.
What you will get:
- A discretionary annual bonus to reward your impact.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that is extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We are Overdales Legal. Regulated by the SRA, we are one of the largest providers of specialist debt litigation services in the UK. We are a proud member of Lowell Group. We are on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we are one of the best places to work in the UK, (we are proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It is our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you will have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you will be making a difference to the lives of millions of people going through tough times.
Ready to join us? At Lowell, we are committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you are passionate about making credit work better for everyone, we would love to hear from you. Our strength lies in our people, and we are proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today and step into a role where every conversation makes a difference. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who will be more than happy to support you.
Contact Centre - Negotiator - Leeds employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre - Negotiator - Leeds
✨Tip Number 1
Get to know the company before your interview! Research Overdales Legal and understand their mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of talking with customers, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky negotiation scenarios.
✨Tip Number 3
Show off your empathy! In debt collection, understanding the customer's situation is key. Think of examples from your past where you've helped someone in a tough spot, and be ready to share those stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team at Overdales Legal.
We think you need these skills to ace Contact Centre - Negotiator - Leeds
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific examples that demonstrate your communication skills and attention to detail, as these are key for us.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand, so we can quickly see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lowell Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Collection Negotiator. Familiarise yourself with common debt recovery processes and the importance of empathy in customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by practising active listening. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This not only shows your ability to communicate effectively but also highlights your empathy and understanding of customer needs.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks. Share specific examples from your past experiences where you successfully handled multiple responsibilities or met tight deadlines. This will illustrate your strong organisational abilities, which are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for new hires, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company culture aligns with your values.