At a Glance
- Tasks: Support managers in navigating complex colleague relations and drive fair outcomes.
- Company: Join a top-rated UK company focused on making credit work better for everyone.
- Benefits: Enjoy hybrid working, competitive bonuses, and tailored flexible benefits.
- Other info: Be part of an inclusive culture that celebrates diversity and supports your wellbeing.
- Why this job: Make a real impact on colleague experience and shape leadership in a dynamic environment.
- Qualifications: Experience in Employee Relations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Thorpe Park, Leeds, Hybrid working.
Join us as a Colleague Relations Business Partner at the heart of our operations, where you'll work side by side with Managers and Team Leaders to navigate complex and sensitive ER cases with confidence, care and commercial focus. You'll be a visible, hands-on presence in the office, building strong, trusted relationships and becoming the go-to adviser for real-time support - guiding, challenging and developing leaders to take ownership of people matters.
Thriving in a fast-paced, evolving environment, including periods of change, you'll balance colleague experience, policy and business risk while driving fair and consistent outcomes. Alongside managing complex cases, you'll build manager capability, spot trends, and influence improvements, making this a fantastic opportunity for someone looking to grow their impact and shape how colleague relations is delivered.
What we are looking for:
- Strong experience in Employee Relations or Colleague Relations within a fast-paced business
- Confidence supporting complex and sensitive cases, including disciplinary, grievance, absence and performance matters.
- Experience partnering operational leaders, ideally within a contact centre or operations environment.
- Excellent judgement, with the ability to balance colleague experience, policy, commercial risk and business needs.
- A confident, practical communicator who can influence, challenge and build trust quickly.
- A proactive, solutions-focused mindset, with the ability to spot themes and turn insight into meaningful improvements.
- Energy, curiosity and real drive to contribute, make an impact and help shape how colleague relations is delivered.
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A discretionary annual bonus to reward your impact
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we?
We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the third-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great.
We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.
Ready to join us?
At Lowell, we're committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.
We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today and be part of a team where you'll truly partner the business, shape confident leadership, and make a meaningful impact on colleague experience.
If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Relations Business Partner in Leeds
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Lowell Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Lowell Group.
We think you need these skills to ace Colleague Relations Business Partner in Leeds
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Lowell Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Lowell Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Lowell Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Lowell Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Lowell Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Lowell Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Lowell Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Lowell Group and how you would contribute to adapting HR strategies.
