At a Glance
- Tasks: Help customers regain financial health through compassionate communication and support.
- Company: Join Overdales Legal, a top-rated workplace in the UK finance sector.
- Benefits: Earn bonuses, enjoy hybrid work, and access wellness initiatives.
- Other info: Be part of an inclusive culture that celebrates diversity and personal growth.
- Why this job: Make a real impact on people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are preferred.
Salary: 28,911 depending on experience, plus a quarterly performance related bonus of up to 20%
Location: Leeds, Thorpe Park, Hybrid
Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Our next start date is October 5th, with a structured 5-week training programme.
Join us as a Legal Recoveries Associate in our Litigation department, working together to navigate our customers' journey and bring people back to financial health. You will speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, and helping with any queries while conducting regular reviews to ensure payments are still suitable.
The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on people's lives.
What we are looking for:
- Enthusiasm, passion, and dedication.
- Resilience and adaptability to change.
- Strong communication skills.
- A desire to help each customer in the most compassionate way.
- The ability to motivate yourself to achieve your goals every day.
- Customer service experience; background in sales, retail, or any kind of customer-facing role is ideal.
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
- A discretionary annual bonus for a job well done, earning up to 10% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking.
- 28 days of holiday plus public holidays, with the option to buy up to five more.
- Life assurance that supports your loved ones.
- A culture that celebrates you and supports your wellbeing.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks.
We are Overdales Legal, regulated by the SRA, and one of the largest providers of specialist debt litigation services in the UK. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we are one of the best places to work in the UK. Our people make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge.
Ready to join us? At Lowell, we are committed to helping you grow - both personally and professionally. We welcome people from all backgrounds and experiences. If you're passionate about making credit work better for everyone, we'd love to hear from you.
Apply today - be part of something meaningful. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team.
Call Centre Representative - Leeds in Glenariff employer: Lowell Group
Lowell Group is an excellent employer, offering a dynamic work culture in Leeds that promotes employee growth and development. With hybrid working options, competitive benefits including a discretionary bonus and 28 days of holiday, and a commitment to strengthening financial governance, we provide a rewarding environment for qualified accountants looking to make a meaningful impact in finance risk and controls.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Representative - Leeds in Glenariff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lowell Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lowell Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Representative - Leeds in Glenariff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lowell Group:Your cover letter is your chance to shine! Tell us why you want to work at Lowell Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lowell Group!
How to prepare for a job interview at Lowell Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
