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- Tasks: Help customers regain financial health through compassionate communication and support.
- Company: Join Overdales Legal, a top-rated workplace in the UK finance sector.
- Benefits: Earn competitive salary, bonuses, flexible benefits, and enjoy hybrid working.
- Other info: Be part of an inclusive culture that celebrates diversity and supports wellbeing.
- Why this job: Make a real impact on people's lives while developing your career.
- Qualifications: Enthusiasm, strong communication skills, and customer service experience preferred.
The predicted salary is between 24140 - 25974 £ per year.
Salary: From £24,140 depending on experience, raising to £25,974 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20%.
Location: Leeds, Thorpe Park, Hybrid
Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm).
Start dates: Looking for a new start? We have start dates for March 2026.
Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPIs, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on people's lives.
What we are looking for:
- Enthusiasm, passion, and dedication.
- Resilience and adaptability to change.
- Strong communication skills.
- A desire to help each customer in the most compassionate way.
- The ability to motivate yourself to achieve your goals every day.
- Ideally you would have customer service experience and if your background is in sales, retail or any kind of customer facing role then you could be the one we're looking for!
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
- A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
So, who are we? We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group. We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their Best Places to Work list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge.
Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.
Ready to join us? At Lowell, we're committed to helping you grow - both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today - be part of something meaningful. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Call Centre Representative - Leeds in Doncaster employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative - Leeds in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Overdales Legal and their mission. This will help you connect your answers to their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your strong communication skills and resilience, which are key for the Call Centre Representative role.
✨Tip Number 3
Show your passion for helping others! During the interview, share examples from your past experiences where you've made a positive impact on customers. This will highlight your dedication to providing compassionate support.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company culture. This shows you're engaged and eager to learn more about how you can contribute to the team.
We think you need these skills to ace Call Centre Representative - Leeds in Doncaster
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for helping others.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any customer service experience or relevant roles you've had that showcase your ability to connect with people.
Showcase Your Resilience: This role can be challenging, so it’s important to demonstrate your resilience and adaptability. Share examples of how you've handled tough situations in the past and what you learned from them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Lowell Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Legal Recoveries Associate. Familiarise yourself with the key performance indicators (KPIs) and think about how your past experiences align with these. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
As a Call Centre Representative, strong communication is crucial. Prepare examples of how you've effectively communicated with customers in previous roles. Think about times when you’ve had to handle difficult conversations or resolve conflicts, as this will show your ability to empathise and support customers in vulnerable situations.
✨Demonstrate Resilience and Adaptability
The role can be challenging, so it’s important to convey your resilience. Share stories that highlight your ability to adapt to change and overcome obstacles. This will reassure the interviewers that you can handle the pressures of the job while maintaining a positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Consider asking about the team culture, training opportunities, or how success is measured in the position. It’s a great way to engage with the interviewers and leave a lasting impression.