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For Companies At a Glance
- Tasks: Negotiate payment arrangements and manage client accounts through calls and emails.
- Company: Join Lowell, a company focused on making credit work better for everyone.
- Benefits: Enjoy hybrid working, a starting salary of £23,540, and flexible benefits.
- Why this job: Make a real impact while developing your career in a supportive and diverse environment.
- Qualifications: Excellent listening, communication, and organizational skills; debt recovery experience preferred.
- Other info: Work in a modern office with free parking and access to wellness programs.
The predicted salary is between 19500 - 26000 £ per year.
Job Description
Debt Collection Negotiator – LeedsContact Centre – Debt Collection NegotiatorLocation: Leeds, Thorpe Park, Hybrid WorkingOur working hours are between 09:00 and 18:30 Monday to Friday and we require one in three Saturdays, 09:00-13:00. We\\\\\\'re looking for a Debt Collection Negotiator to work with our clients, customers, and commercial customers to create and negotiate payment arrangements to achieve that mission. Working towards KPI\\\\\\'s your key responsibilities will be:Answering inbound and making outbound calls to our clients.Gather information from clients to ensure repayment offers are sustainable for the customer.Negotiating fairly to settle customers\\\\\\' accounts.Identify and ensure the fair treatment of customers in vulnerable situations.To review, maintain, accurately update, and amend account records on the collection system.Manual case management via review list between inbound calls, this will require manual outbound calls to companies, multiple calls in some cases, to ascertain and contact the correct person or team at the business.Carry out online checks to verify and validate company information including solvency status.Dealing with our clients contact via email.
SMS and letter.Managing and forwarding of inbound email and SMS messages.Updating accounts and processing correspondence where there is a DMC acting.Fully comply with company processes and procedures.To join us you\\\\\\'ll needExcellent listening skills with the ability to empathiseTime management and organisational skillsSuperb interpersonal and communication skills including writtenAbility to work successfully with others in a team environmentProven ability to work using own initiative, without supervisionHigh personal and work standards, excellent attention to detail and accuracyDebt recovery experience is preferred A mission that gives back:You\\\\\\'ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\\\\\\'re ready to help us make credit work better for all, we think you\\\\\\'ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means…A starting salary of at least 23,540.00 A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you\\\\\\'ll only get from being in the office.Working early weekday shifts and a 1 in 3 SaturdayFree parking when you are in the office and when working from home, you\\\\\\'ll be fully equipped with everything you\\\\\\'ll need to be successful.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.Life assuranceA fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.Wellbeing support and a programme of webinars and classes geared towards mindfulness.
Ready to share in our mission?Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.Together, we go further – and it starts with you. So, if you\\\\\\'re interested in adding your voice to our fantastic team of people, take the first step and apply today…
Debt Collection Negotiator - Leeds employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collection Negotiator - Leeds
✨Tip Number 1
Familiarize yourself with common debt collection practices and regulations. Understanding the legal framework will not only help you in negotiations but also show your potential employer that you are knowledgeable and serious about the role.
✨Tip Number 2
Practice your communication skills, especially active listening and empathy. These are crucial for a Debt Collection Negotiator, as you'll need to connect with clients and understand their situations to negotiate effectively.
✨Tip Number 3
Research the company culture at Lowell. Knowing their values and mission can help you align your responses during interviews and demonstrate that you would be a good fit for their team.
✨Tip Number 4
Prepare for role-playing scenarios where you might have to negotiate with a 'client'. This will help you think on your feet and develop strategies for handling various situations that may arise in the job.
We think you need these skills to ace Debt Collection Negotiator - Leeds
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Debt Collection Negotiator. Familiarize yourself with the key tasks mentioned in the job description, such as negotiating payment arrangements and managing customer accounts.
Tailor Your CV: Customize your CV to highlight relevant experience in debt recovery or customer service. Emphasize skills like excellent listening, time management, and communication abilities that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your background makes you a great fit. Mention specific experiences where you've successfully negotiated or managed customer relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Lowell Group
✨Show Your Empathy
As a Debt Collection Negotiator, you'll need to demonstrate excellent listening skills and the ability to empathize with customers. Prepare examples of how you've handled sensitive situations in the past, showcasing your understanding and compassion.
✨Highlight Your Negotiation Skills
Be ready to discuss your experience in negotiating payment arrangements. Share specific instances where you successfully settled accounts while ensuring fair treatment for all parties involved.
✨Demonstrate Time Management Abilities
Since the role requires managing multiple calls and tasks, illustrate your time management and organizational skills. You might want to mention tools or methods you use to stay organized and efficient.
✨Prepare for Team Collaboration
This position involves working closely with others, so be prepared to talk about your teamwork experiences. Highlight how you contribute to a positive team environment and collaborate effectively to achieve common goals.
