Customer Advisor - Privacy - Leeds

Customer Advisor – Privacy – Leeds

Customer Solutions Advisor – Privacy

Location: Leeds, Thorpe Park, Hybrid working.

As a Customer Solutions Advisor in our Privacy team, you will service customers who have raised a GDPR related query or request about any part of our business.
You will deliver first class resolution, striving to reach the right outcome at the first point of contact or with minimum delay and within the regulated timescale. You will be expected to deliver good customer outcomes considering both business and customer needs.

You will ensure you are fully knowledgeable and up to date with current process and regulations or utilise the correct escalation process.

Responsibilities and Accountabilities:

• You will build an in depth knowledge of all common work types across the department and work towards being capable of working them all within the first year of being in role. Consistently achieve all targets set for the department.
• Communicate with customers, colleagues and other stakeholders to an excellent standard.
• Fantastic attention to detail and accuracy.
• Consistently evidence role model behaviours.
• Manage, maintain and achieve a personal development plan.
• Deliver excellent customer service whilst managing regulatory risk at all times.
• Maintain knowledge and application of regulatory requirements and ensure that you follow local procedures or guidance given at all times.

What we need from you:

• Experience of MS Word, Excel, Outlook, Sharepoint and MS Teams
• Excellent letter writing skills (including spelling, punctuation & grammar).
• Customer focused with excellent customer service skills.
• Strong attention to detail with excellent organisational skills.
• Skilled at communicating with all levels and with various stakeholders (including peers, management, other business areas and other organisations).
• An understanding of GDPR is beneficial.

A mission that gives back:

You\’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\’re ready to help us make credit work better for all, we think you\’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

• A competitive salary .
• A discretionary annual bonus for a job well done.
• 3% flexible benefits ; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you\’ll only get from being in the office.
• Free parking when you are in the office and when working from home, you\’ll be fully equipped with everything you\’ll need to be successful.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.

Ready to share in that mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

Together, we go further – and it starts with you. So, if you\’re interested in adding your voice to our fantastic team of people, take the first step and apply today…