At a Glance
- Tasks: Help customers navigate their financial journey through inbound and outbound calls.
- Company: Join a supportive company that values your wellbeing and growth.
- Benefits: Competitive salary, performance bonuses, hybrid working, and 28 days holiday.
- Other info: Join vibrant employee networks and enjoy a culture that celebrates diversity.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Great listening skills and a passion for helping others.
The predicted salary is between 25165 - 30198 £ per year.
Customer Solutions Associate
Salary: from a minimum of 25,165 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have a start date for the 22nd of June. Assessment Centres will be running in our office on Friday 22nd May and Thursday 4th June.
Rotational shift pattern:
- Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00.
- Week 2: Mon-Fri 10:15-6:30.
Join us as a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and making outbound calls. You'll be the ear that listens to their financial struggles, and the voice that guides them through it. It's hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI's. It's not for everyone, but in this role, you can make a real impact on peoples' lives.
What we are looking for:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion, and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A starting salary from a minimum of 25,165 depending on experience
- Pay increases, including on passing probation at 6 months, and reviewed at 12 months.
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds - collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more - giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks - like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity).
Call Centre Solutions Associate - Leeds in Cornwall employer: Lowell Group
Join a dynamic team as a Call Centre Solutions Associate in Leeds, where your role will not only support customers on their financial journeys but also offer you a wealth of benefits and growth opportunities. With a competitive salary starting from £25,165, hybrid working options, and a culture that prioritises employee wellbeing and recognition, you'll find a supportive environment that encourages personal and professional development. Enjoy flexible benefits tailored to your lifestyle, generous holiday allowances, and the chance to be part of vibrant employee networks that celebrate diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Solutions Associate - Leeds in Cornwall
✨Tip Number 1
Get to know the company! Before your assessment centre, do a bit of research on their values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! Since this role is all about helping customers navigate their financial journeys, try role-playing with a friend or family member. This will help you get comfortable with active listening and responding empathetically.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've supported customers or exceeded targets. This will demonstrate your resilience and ability to make a real impact, which is key for this position.
✨Tip Number 4
Don't hesitate to apply through our website! Even if you don't meet every single requirement, your unique perspective could be just what we're looking for. So go ahead, take that leap and submit your application!
We think you need these skills to ace Call Centre Solutions Associate - Leeds in Cornwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solutions Associate role. Highlight your listening skills and any previous experience in contact centres, as this will show us you're a great fit for the job.
Show Your Passion:We love seeing enthusiasm! In your application, let us know why you’re excited about helping customers navigate their financial journeys. A bit of personality goes a long way!
Be Honest About Your Experience:If you don’t meet every single requirement, don’t sweat it! We value unique perspectives, so share your relevant experiences and how they’ve prepared you for this role. You might surprise us!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you into the assessment centre!
How to prepare for a job interview at Lowell Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Solutions Associate does. Familiarise yourself with the key responsibilities, especially around listening skills and customer support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Listening Skills
Since this role heavily relies on listening to customers, prepare examples from your past experiences where you've demonstrated excellent listening and communication skills. Think of situations where you resolved issues or helped someone through a tough time, as this will resonate well with the interviewers.
✨Demonstrate Resilience
Working in a contact centre can be challenging, so be ready to discuss how you've handled difficult situations in the past. Share stories that highlight your resilience and ability to meet targets, as this will show that you can thrive in a fast-paced environment.
✨Be Yourself and Show Enthusiasm
The company values authenticity and passion, so don’t be afraid to let your personality shine through. Express your enthusiasm for helping others and your dedication to achieving both personal and business goals. This will help you connect with the interviewers and leave a lasting impression.
