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- Tasks: Help customers navigate their financial journey and provide support in becoming debt-free.
- Company: Join Lowell, a leader in debt solutions focused on sustainability and career growth.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and 28 days holiday plus more perks.
- Why this job: Make a real impact by helping others while developing your career in a supportive culture.
- Qualifications: Previous contact centre experience is desirable; passion for helping others is essential.
- Other info: Flexible benefits and a commitment to diversity and inclusion make this a great workplace.
The predicted salary is between 23540 - 28248 £ per year.
Call Centre – Solutions Associate – LeedsCustomer Solutions AssociateSalary: from a minimum of £23,540 – depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.Location: Leeds, Thorpe Park, Hybrid working.Shift pattern: 30pm, including Saturday rotation.Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses. Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience. As a Customer Solutions Associate in our contact centre, you\\\\\\\’ll help to navigate our customers\\\\\\\’ journey and bring people back to financial health. You\\\\\\\’ll be the ear that listens to their financial struggles, and the voice that guides them through it. Previous contact centre experience is desirable.We have a big focus on helping our colleagues develop their careers and grow with us, together. There are clear career pathways for progression in customer facing roles, into leader roles and other specialist roles within the group. Everyone can help us make a difference here.So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\\\\\\\’re ready to help us make credit work better for all, we think you\\\\\\\’ll fit right in.A starting salary from a minimum of £23,540 depending on experiencePay increases, Including on passing probation at 6 months, and reviewed at 12 months.A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to and additional 30% of your annual salary.An extra 3% added to your salary for flexible benefits; Whether this is extra holiday or dental cover there will be something for you.We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you\\\\\\\’ll only get from being in the office.Free parking when you are in the office.28 days holiday plus public holidays with the option to purchase up to an additional 5 days.Life assuranceA fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.Wellbeing support and a programme of webinars and classes geared towards mindfulness.Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.LI-Hybrid
Contact Centre Associate (Hybrid) employer: Lowell Group
Contact Detail:
Lowell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Associate (Hybrid)
✨Tip Number 1
Familiarize yourself with the debt management industry and the specific challenges customers face. Understanding their struggles will help you connect better during the interview and demonstrate your commitment to helping them.
✨Tip Number 2
Highlight any previous experience in customer service or contact centers, especially if you've dealt with sensitive situations. Share specific examples of how you successfully resolved customer issues to showcase your problem-solving skills.
✨Tip Number 3
Prepare to discuss your approach to teamwork and collaboration, as this role emphasizes a hybrid working environment. Be ready to share how you’ve effectively worked with others in past roles, even in remote settings.
✨Tip Number 4
Research Lowell's values and mission, particularly their focus on sustainability and career development. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Contact Centre Associate (Hybrid)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contact Centre Associate position. Understand the key responsibilities and the skills required, especially the focus on customer support and financial health.
Tailor Your CV: Customize your CV to highlight relevant experience in contact centres or customer service roles. Emphasize any previous experience dealing with financial matters or helping customers navigate challenges.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping customers and your understanding of their financial struggles. Mention how your skills align with the company's mission to help customers become debt-free.
Showcase Your Soft Skills: In your application, make sure to highlight soft skills such as empathy, communication, and problem-solving. These are crucial for a role that involves listening to customers and guiding them through their financial journeys.
How to prepare for a job interview at Lowell Group
✨Understand the Company Mission
Before your interview, take some time to familiarize yourself with the company's mission of helping customers become debt-free. Be prepared to discuss how you can contribute to this goal and why it resonates with you.
✨Showcase Your Listening Skills
As a Customer Solutions Associate, listening is key. During the interview, demonstrate your active listening skills by engaging with the interviewer’s questions and responding thoughtfully. Share examples from past experiences where you successfully helped customers by listening to their needs.
✨Highlight Relevant Experience
If you have previous contact centre experience, make sure to highlight it. Discuss specific situations where you navigated customer challenges and how you provided effective solutions. This will show that you are well-prepared for the role.
✨Emphasize Career Development
The company values career progression, so express your interest in growing within the organization. Talk about your long-term career goals and how you see yourself evolving in a customer-facing role, which aligns with their focus on leadership development.
